Reviews of local pros in Pine Grove, California

This company failed. The technician came out and did not check to see if our system was venting properly outside. I told them to check the system for safety since we were experiencing an exhaust smell in the home. This leak could have caused death! The owner came out and saw only after I pointed out to him, at the end of his service call, that there was a leak, that something was wrong with the system and it needed to be replaced. Still charged me for a service call even though we all could have died! Bad business!

We called Mountain Air because we smelled plastic burning. They came out and found there was an issue with the furnace but luckily the part was still under warranty. They said the labor would run about $1,000 - fees were $95 per hour and it would take 2 guys about 5 hours. The technicians were at the house for about 4 hours yet we were billed $1600 in labor making the rate $200 per hour for each guy. We called to complain and was told the owner would call us back. He never called. We will never use these people again and if you use them - get it in writing what the hourly rate is or they will rip you off too.

I had the need to contact MOUNTAIN AIR this past Saturday of LABOR DAY WEEKEND. To my surprise and delight, the owner himself called me while on vacation in British Columbia!!! Who gives that kind of service anymore, well MOUNTAIN AIR still does. I have been treated so well by the owner, Laura the office guru, and Daniel the technician. I would give 10 * if I could. I’m gushing about how much they impressed me, all around.

Still the best service ever!!! Used them always years ago when I worked in real estate! They actually remembered me and got someone over in 2 days while we were slammed with 104 degree hear and they were slammed. Christy..Lori..and the tech were awesome. Ralph! You are still the best!

These folks are amazing. They are honest and know their craft!

First service on our mini splits after buying house and boy, did they need it! Scott explained the process as they cleaned. Neil did not give up when a tiny support piece went flying off the unit and found it so no parts order needed. Both made sure to explain importance of monthly filter cleaning and made sure I was comfortable removing and replacing them. Professional, friendly, knowledgeable and willing to go the extra mile to make sure the customer is well taken care of...we will be using Mountain Air to keep our home cool in the summer and warm in the winter!

I had these guys make a custom exhaust cabinet for my paint booth and they are probably some of the most honest and nice people I’ve worked with in a while. Thanks to the owner and the technician!!!