Affordable Drain and Pipeline Services, LLC

Had an urgent need for my condo in La Mesa. Affordable drain was able to schedule service the very next day. Technician Rob was on-time, and professional. He was able to explain what was going on, how to fix it, and preventive steps in the future. Overall a great experience. I would rate 10 stars if I could!

Repeat customer for years. Always the same problem every few years, sewage line and sink backing up. Relied on them to diagnose and help solve the same problems this time, but only sewage line was worked on, not sink - I wasn't aware of the difference. Saw some drainage problems with sink here and there, but got around to calling them a month later. Price would have been an extra $60 + $150 invoiced had they fix same day, but a month later, price was $150. After escalating the problem up to a manager, the solution was "too bad" it's your problem, not ours. Customer service is the differentiator with all businesses especially when problems come up. Had they said, we understand the miscommunication, we'll honor the $60 because the problem should have been addressed in the first visit, they would have had a customer for decades to come. But they made the problem ours, gave zero flexibility, took no fault, and said, we don't ask probing questions to try to diagnose the entire job because we don't want to be seen as upselling. To be experts in their field and not educate a customer on problems they called about sounds like poor problem solvers. Called a higher rated competitor near us, they are coming out for $95 and has a guarantee and educated us. More affordable and customer focus, companies like Affordable Drain will continue to lose repeat customers when problems arise and they just don't have the long term thinking to help solve them and turn them into life time customers. Don't use these guys, you know how good a vendor is when problems come up and they help you move past it and make it right for everyone.

OK, you won't believe this: called affordable drain at 1:04 and they were at my door at 1:22. Carlin and Dan were helpful, kind, professional and knowledgeable. They were in and out in less than 40 minutes. They provided helpful suggestions to prevent me from having to call them again. I would recommend this company and these men to anyone! Great Service, Fair Price and handsome workers!