All reviews for Premier Service Group

Very happy! Fred & Andy did a phenomenal job for us. Professional, communicative, friendly and straight forward. Thank you thank you!

The tech that repaired my refrigerator was really friendly and professional. Had a good attitude and was helpful. Helped explain every question I had . The service I got was outstanding.

Great service! The technician (Robert) was very professional and polite and was able to fix my refrigerator the same day! The office staff were very friendly I spoke to Gabby and Stephanie in the office. Great staff all around!

First class service. The engineer came at the appointed time. He found the problem and fixed the dishwasher within twenty five minutes. Very impressed. Will certainly use Premiere again.

I want to Thank Premier Service Group for fitting me in at the last minute. My Washer was not working and they were able to come out and fix that same day. They keep stock on common parts which helped. Thank you for the great customer service. Keep it up!

I had been having problems with my Viking oven for a while. I had Taylor's Appliance come out and after misdiagnosing the problem the first time, then coming out again and saying I needed a new thermostat and it would be $400...and then waiting about a month for them to get it in, I thought I'd get a second opinion. I'm glad I did with Premier Service Group because it wasn't my thermostat at all, but my relay switch, which could've been diagnosed easily and is the first thing they look at before looking at any other problems. It was under $200 for the whole service and fix. I am now having them come out to look at my Viking dishwasher...stay tuned ;)

Have a Bosch microwave/oven combo. They had to come out twice, since they received a detective part from distribution center. Both times we had incredible service from the technicians. Very knowledgeable, polite and carful with moving the appliances. Thank you PSG for a great service.

I absolutely love this company and their service! I had a hose go out on my washing machine, I called my AHS Home Warranty company they sent out PSG, when they called to set the appointment I gave them the Make, Model and part number that was needed and they were out the next day with the part and my washer repair was completed in under an hour!
I couldn’t be more please with my entire experience!
I highly recommend this company for all of your appliance repairs!

Took a couple of weeks to get the parts, which is understandable, but our service repair person Earnie repaired my Viking oven door & was professional & excellent. Will definitely call them again if needed.

Dispatched by my home warranty (First American). Problem diagnosed for Samsung French door fridge no longer cooling. Giving 5 stars because tech noticed an issue with the 2nd freezer. Replacement replacement parts had to be ordered. It took a week for the parts to come in. Only downside, but not faulting them. Techs were competent and professional. When the parts arrived, they came out next day to install. Fridge is back to perfect!

Wow, I'm shocked at their low rating...I had excellent service. Yes, when you have to go through your home warranty company, things take time...especially when something BIG happens and it needs to be pre-approved...Those poor guys were here 11 hours yesterday to change out an evaporator unit in my tiny attic...in 109 degree heat! All I can say is that all 3 workers were gentlemen - capable at their job and of the 3, I must say that Tony is the BEST! Wish he was my son LOL. Nice to have AC again. Thank you PSG!

The name Premier really fits this service company. Their technician, was able to find a difficult electrical problem with my Dacor oven. He saved me hundreds of dollars by diagnosing the problem of why my oven wouldn't come on and then he repaired it very quickly. I was thrilled with the service! I can't recommend them enough. They are my go to for service from now on.

American Home Shield sent PSG after 3 other failed to fix my Oven. This is the best company for your appliances. Very professional, very careful with my floors, made sure they were not scratch. I highly recommend them. While waiting for some parts they kept me informed by message..

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I have had years of personal experience with this company with all of my home appliances repaired by PSG. These technicians are the only ones I would ever trust to inspect & repair my units as well as be in my home. They are sincere with comforting honest integrity.

There is no other company I cannot trust other than than PSG. This company is as transparent as can be. They value your sense of urgency & have full understanding that anyone could hope from a company, they fit all their customers in their schedules to the absolute best of their abilities.

Premier Service Group holds compassion and understand the needs and priorities of all their customers and will do everything they can to get their jobs completed in a timely matter. These employees have their own appliances and have the deeper understand more than anyone who is not in this repair business.

They do not leave their customers cold and dry. Just as anywhere wise, There is still only so much that can be done to help more than 100 + customers.
Inputting NEW customer info and scheduling as well as ADDITIONAL units being added to multiple customer tickets. This will continue daily, all day.
8am - 5pm, there is not enough time in a single day ♡

Premier Service Group lives up to being Premier and deserves MORE than a 5 star review. As appliances grow with technology, so do their technicans who receive exceptional continued training.

They are organized organized as you can get, ready as can be, prompt, honest and take pride in their work. You won't find another company who puts their heart from their sleeve into their work for everyone service call.

You won't find a better company than PSG. Every single company out there has had negative reviews and issues from time to time, no one is perfect. If there are any negative reviews are there a few things to keep in mind;

Some customers can be ( for any company ) too pushy and expectant and are the ones who let themselves down since they can fail to acknowledge something as simple as, technicans cannot carry EVERY SINGLE part to every single appliance Makes and Models. That is a impossible thing to expect. Common parts yes yet some customers will assume EVERY part is common because of how many units have been made & fail to understand it is not practical to carry every part known to every appliance. Techs do not drive trains.

Some customers will expect units to be done on their own schedule and the world does not work around how some people expect ONLY on their time frame, which is selfish to other customers especially if their is a non cooling refrigerator for a customer who needs medication kept cool vs a dishwasher. A dishwasher CAN WAIT compared to a more pressing matter. Paper plates, bowls & utensils are available as well as dish soap, sponges and water. This being said, the answer to dishwashers temporarily unavailable to be used momentarily is; Manual labor for dishes is the method to use or plastic/ styrofoam utensils and plates/ bowls. It is selfish to expect ones appliances to be done only according to the customers schedule when there are plenty of factors that go into scheduling appointments. PSG will fit in to the best of their scheduling abilities and ARE NOT malicious.

Some negative reviews always have 2 sides to a story which creates unfair reviews when a customer is indeed, ' ignorant ' and will make a company & employee look bad because they didn't get their way so a bad review makes them feel justified & can hurt rep.

So whenever reading negative reviews, before jumping to the conclusions of a negative review being justified, due diligence should be utilized due to factors being out of the control of PSG's such as Parts Backorders, Parts Discontinued which is not the fault of the appliance company, that is to be taken up with the manufacturer, not the repair company. TRAFFIC, Road Conditions, possible staffing shortage for any number of life's reasons.

🌟 THIS is the company 🌟 to use & keep for any and all future repairs

My oven caught fire and I was freaking out. I had no idea the bottom wire had cracked. I called Premier Service Group and they came out and diagnosed the problem right away. They had to order the part but even so it was super quick. They came back out and put it in. Fred was my service man and he was very knowledgeable and courteous. Everyone at this company is super helpful. I would recommend them to anyone needing appliance repair work done. Thanks again for getting me back to cooking

Amazing service. They were courteous and took the time to understand the repair at the inspection (which was $40 less than others). They were honest about the scope of the repair needed on my range and upfront about the cost (something that a different company I was about to use did not). The service techs immediately noticed the wood floors and volunteered to put boot covers on and use a blanket for setting their tools on. I will be using them again.

Super impressed!!! 😎 Our air conditioner stopped working the day before the 4th of July 2025. We had company coming over on the 4th…They literally had a repair person show up that evening!!! He repaired our AC!!! Thank you so much!!! God bless you guys 👍😎🙏

Our Speed Queen washing machine that is still under warranty needed a repair. We had a service call just a few hours after we made the request over the phone. The technician, Stephen, was friendly, knowledgeable and conscientious. He assessed the problem, ordered the part, and installed it successfully 4 days later. We are very happy with the service we received from Premier Service Group, and will not hesitate to call for their services again.

What a nice unexpected surprise dealing with an efficient and profecient company. Especially Steven and Sergio. They came in and fixed what Geek Squad never even showed up to do. Your service people always conduct themselves in the utmost professional, skillfull and friendly manner and for that, I am truly grateful. Thanx again!

HIGH PRICES! I'm giving two stars because the tech seemed to know what he was doing, but it cost way too much. I bought the parts. All they had to do was labor. 80 minutes of labor cost me $605! That's about $450 an hour. You could hire a decent lawyer for that rate!

The technicians were really nice when they came to the house but they did not fix the Appliance Connect (the wifi thing) on my Bosch refrigerator (although they did fix the other issues with it). When I emailed customer service, they sent me a PDF from Bosch with instructions addressed to technicians to fix the issue. When I told them I was not a technician, they told me to call Bosch if I needed more help. Very frustrating since I already payed them significantly over $1k to fix it . I called Bosch and Bosch said I needed the technician to come back. Both Bosch and me continued to email them but no one would return our emails. Also, I am pretty sure the technician mistakenly put a small dent in the side of the refrigerator. I told the technician and he took a picture of it. When I told customer service, they said the dent was preexisting because they had a picture of it - wait a minute, the picture the technician took after I made him aware of the dent?!? I told her to check the timestamp on the photo but never heard from her again. I honestly don't care about the small dent, and I guess it is possible that it was preexisting, but nobody in my household remembers it ever being there before the service. In any event, I just want my Home Connect fixed on my overpriced refrigerator after I already paid for their overpriced service bill and they either could not, or could not be bothered to, make it right.