Appliance Repair reviews in Redlands, California

Hey I am from India ...we also have small workshop in India for appliance repair

Terrible service! Tech went out and misdiagnosed the problem. Caused over 3 weeks in delays to repair. Then still charged for initial service call when no work was actually completed. Billing department extremely rude and unwilling to waive service fees when questioned about it.

My husband called American appliance Looking to buy a dryer but after talking to Juan he was able to guide my husband and instruct him over the phone how to Troubleshoot and repair our dryer couldn’t be more happier strongly recommend this business To anyone looking for an appliance technician.

Gave credit card with appointment schedule never showed or called. And what appliance service company does not have a 24 hour #?! This was does not.

Promptly got to our place (following day) for a warranty covered repair on our dishwasher. Had to order a part but got in within the week. The Tech was informative and cared about his work. I'd recommend their work.

The best customer service I have ever experienced. They took on a task that other quit on. They save our refrigerator. I couldn't be replaced for less than $12,000.00. I took some doing but we all worked together and they succeeded. Thank you J & M.

Great place. Heater was Very helpful I called at 430 looking for a part for my dishwasher. She had 1 in stock asked to hold it as I was on my way. When I arrived. As promised she had it at the parts desk waiting for me. Will be back if I have appliance needs and parts as there isn't much appliance parts stores. Thanks again Heather

Great experience! Tech was friendly and got the job done on my refrigerator quickly. The communication from J & M before and after my appointment was really helpful. I would definitely recommend them.

Our technician severely lacked professionalism. After looking at our refrigerator, he looked around our house and noticed my girlfriend had a guitar in the room. He proceeded to harass her by demanding she play music for him. He made comments like "you're so cute, I just want to hear you play" and "come on, I did my part, now you have to do yours."

His name might have been Johnny but we're not positive.
Overall, I am disgusted by the technician's comments and will not be using this company again.

Although I have not had services done by them, but they had the parts I needed to fix my dryer both times. Parts are fair, reasonable and inexpensive prices. Tristian gave some advice on what could be the issue with my dryer, so I took it. Went home and sure enough he was right. Thanks again for being life savers!! Will definitely be back for parts I may need in the future.

J& M appliance has been out to repair my 1 year Maytag washer 6 times. My washer has been down since April. Replaced all parts ( some parts twice) and STILL DOESN'T WORK).!!! The last 2 times they came out the service tech recommended that the washer be replaced. J& M does not relay this to Asurion insurance but keep ordering more parts (that already replaced twice). Asurion tells me they can't replace the washer unless J&M says it is unreairable I do not recommend this company

I had always thought that appliance repair and buying a used car were the two worst chores a person could do. I can now put appliance repair on the good list! Henry, the J&M service technician is a pro. He explained everything and clearly understood his work inside and out. The J&M electronic scheduling and tracking system gave me a good understanding as to when Henry would arrive. And, if I needed to phone, the service operators were always there. Two-thumbs up!

They arrived on time and were able to fix my washer as I requested. I just wasn't expecting such a high bill compared to past reviews. A wire was damaged so they spent an hour figuring it out and replacing it. Overall - they did fine and fixed the issue but cost me $200 for them to replace a wire.

It was a great experience, even though my refrigerator is beyond repair.

From the gal I spoke to over the phone on my initial contact to the service technician in the field. It’s nice to be able to see the techs route and an automated message when he/she is on their way, not stalking, it gives a chance to run an errand before arrival, or get the dogs out.

You have a new customer for life.

Thanks

The service was great. The only reason I am giving them a 3 star is because the parts that were requested were in Back Order from the manufacturer LG. However, after realizing that the parts would not be delivered in time, they went with a part for a different model that made the refrigerator work. Needless to say, I don't blame them but the manufacturer for the delay in my repair.

Amazing customer service! Both Nic in the service department and Bob, the service tech were amazing! I had many issues with getting the correct part from the manufacturer and they continued to help me get everything worked out for months! Bob was very efficient and took his time to do the work properly. He was also great with my enormous dog that likes to be a part of everything and can be annoying to others! Excellent service all around, thank you!

My dryer was making a noise so I called J & M - they quoted $1200 to repair my dryer. Called another company for a second opinion, and they repaired the dryer for only $200. Dryer still works great and now runs quiet.

Heather is fantastic and very patient. She saved me a little money by asking a tech about a part I was not sure I needed. She e-mailed me a pic of the right screw; who knew there are several #8 screws at Lowes. Their parts prices are lower than competitors. I have always had positive experience with J & M, in reading other reviews I would be warned off. Since my experience has been positive, give them a chance.

Excellent service. Helpful, nice, and knowledgeable. Patty was helpful in scheduling and so responsive as to where the parts ordering were and when I could expect my repair. Henry was extremely knowledgeable and explained things to us in plain English. He took his time and made sure we understood things, etc. Wholeheartedly recommend J&M Appliance!

This morning, two gentlemen from J&M fixed my dishwasher. They were very quick (15minutes), honest about the issue (soap and scum build-up which caused a "leak" when moisture wasn't properly venting), and very courteous and professional. My only complaint is the $126 bill for the service call and labour. I understand the techs have bills of their own to pay, but I feel the charge was exorbitant given there were no broken parts and the service call was of a limited time. Otherwise, I would call them again.

We have used J&M for years. In fact our entire appliance set came from them. Until this last experience we would have gladly referred them. We had issues with our icemaker and stove and scheduled an appointment for both units. We were told what the initial service call fee was and additional trips would be half that fee. The technician arrived, did his thing, gave us the invoice and we paid half with the other half to be paid upon installation of a part. The oven had another invoice with a 0 balance which we were told was only a small charge for the light bulb. After the second visit we paid the amount due and thought that was that. Two days later I received another invoice for an additional amount. I contacted Monique (sales Manager) and was told that we had to pay a half-service charge for the oven. I tried to explain that the invoice we were shown was paid in full and this was not reasonable. Monique got very defensive and frankly rude. I paid the contested amount but was left with a bad taste. A few days later we discovered that the icemaker was not working. My wife contacted J&M and spoke with Monique. Again she immediately got defensive and rude to my wife. I find it interesting that my wife had the same results and feelings about dealing with Monique. We did get the icemaker repaired but our experience with the office Manager really soured our opinion of this company. If you do need your appliance repaired just be aware that the fee J&M quotes and you pay, may not be the final amount. Also, try to avoid Monique, she is not the type of person that should be dealing with customers.