Staycool Airflow A/C & Heating

Called late afternoon, and was able to have our AC serviced and repaired by early evening. Receptionist was friendly and informative, technician was friendly and also informed us of our options. Would highly recommend to friends and family

Recently, I hired Staycool Airflow A/C & Heating (Contractor Lic. No 1077331) to fix an Air Conditioning unit which was malfunctioning at my property. I am the owner of the property and I have long term tenants renting the property from me.

After the technician inspected the unit, I was provided with 3 options for repair. The first for $950 (which they said might fix the problem, but they could not guarantee it), the second for $5,050, and the last for approximately $4,050.

I was also asked to pay $195 for the inspection, instead of the initial agreed price of $125. I refused and paid what we had agreed to.

The second A/C unit at the property was functioning just fine when the technicians arrived for the inspection. As soon as they left, my tenants noticed that the second unit was also not working suddenly. I contacted Staycool immediately, and Mr. Powers attempted to convince me that this must be a terrible coincidence, since “the technicians had not touched the other unit at all. They didn’t even go to that part of the house!” I later realized that Mr. Powers was pretending that someone else had been to the property, even though he was the one who was there with another person. He even told me that he would check with the technician and call me back, even though he was there in person!

After their visit, I was able to find another A/C repairman who was able to visit the house late that evening, fix both units in a matter of 15 minutes, and asked me to pay $150 for his service. I asked the same repairman about the cause of the problem for both units, and he said “they removed the wires that control the outside unit. They did the same thing to both units.”

The temperature in the La Quinta area was about 95-100 degrees on May 31, 2022. By refusing to fix the first unit, and disconnecting the second unit intentionally and refusing to remedy the situation after I brought it to Mr. Powers’ attention, Mr. Powers and his staff put the lives of my tenants at risk! Staycool’s refusal to fix the problem with the first unit, and disconnecting the wires for both units, only made things worse, much much worse. Cutting off the working A/C in 100 degree weather was like a death sentence for my tenants.

This case has been referred to the California Board of Contractors, the Surety company for StayCool and also their insurance company. Staycool has refused to respond to any of these statements, because they know everything above is the true.

P.S. Notice how they are responding to all the "positive" reviews immediately but haven't responded to my review. It's because they know this is 100% accurate and they have nothing to say. Here is a suggestion: How about start by apologizing?

This company is quick and efficient! Matthew was very nice, helpful and informative! Would totally recommend servicing with them again!