Septic System reviews in Riverside, California

!!! Atención !!! No te recomiendo no es recomendable para que te des cuenta solamente revisa las malas opiniones son más malas que buenas pero es decisión tuya …Cuidado …..de que no te vallan a robar o estafar a ti tu dinero hicieron Mal trabajo y se llevaron mi dinero no recomiendo esta compañía al menos que sea una persona que no sepa nada de este trabajo no puedes discutir absolutamente nada con el encargado o dueńo El tal Johnny de esta disque compañía en mi caso solamente vinieron a sacar un poco de agua no menos de 100 galones y me cobraron 400 dlls y no solucionaron mi problema no te recomiendo absolutamente que utilices sus servicios no es recomendable si no quieres pasar un momento desagradable y pagar a otra compañía para que salgas de el problema tuve que hacer hoy

So first off let me thank Johnnie and his team for his prompt service and professionalism. They helped me close a deal on my land/lot by performing a last minute percolation test for the land i put up on the market for sale. The lender of the buyer required a perc test before closing and West Coast Sanitation was able to perform the testing in a speedy manner. I deeply appreciate their patience on explaining to me what the steps were and cost associated with this. I’m new to this so Johnnie took his time on explaining to me everything. So thank you brotha and may god continue to bless u and your team. Today i recieved the findings on the testing and i quickly sent it over to the lender. So they are also pleased I’m assuming considering escrow was supposed to close yesterday! So one day behind isn’t as bad as weeks or months! So thank you guys and god bless!

Unprofessional, customer service one star. Won't call them again!!!!

DO NOT USE THIS COMPANY. Lack of professionalism, waste your time, doesn't take accountability, and rude. I would not use this company.

This guy is a joke, wast of time and money not to mention the damage to my house.

JHONNY, the owner very rude unprofessional, Bad service, never trust this guy for septic certification, I gave 1 star, because there’s no zero option here, stay away from this rude unprofessional person

Excellent company to work with, professional, knowledgable and complex the job on time. I recommend them if you have any septic issues.

Johnny has always provided great service and knowledge when we need him.

Warning!!! do not use this company. They will verbally give you a quote when you get the invoice it is inflated. I paid $300 more that we agreed on.

Junk of a business...beware and don't employ this company. They aren't professional and could careless about their customers after the fact. I wish I could write more to describe how badly this company conducts business.

THE WORST SERVICE EVER. I DO NOT KNOW HOW THEY ARE EVEN IN BUSINESS. JOHNNY WOULD NOT CALL ME BACK OR ANSWER MY PHONE CALLS. I HAD TO CALL HIM FROM A DIFFERENT NUMBER IN ORDER FOR HIM TO PICK UP MY CALL. I DO NOT RECOMMEND YOU GUYS USE THIS COMPANY. THEY ARE GARBAGE!

Answered all of my questions (there were a lot), great price, flexible scheduling. I needed someone out here today and he was here pretty quickly. After it was done he briefed me on maintenance. Dude was a real legend. :)

Poor service! They never called back. I sent over the the certification they required, got no reply in almost two weeks. What a joke is, the certification was issued by them. I wonder how such a business can exist and how they get licensed. Maybe we need to speak with the licensor office?

My septic tank has not been pumped in 27 years. My concrete contractor excavated the tank, West Coast came out, and Juan did a thorough job of pumping out 27 years worth of mud and yuck. He pumped out both the solids and liquid tank, and put plenty of water in afterwards to ensure that the leach lines were free-flowing. When he was done, the walls of the tank were nice and shiny, and ready for another 27 years worth of poo....I am very happy with their service and pricing, and i highly recommend West Coast Sanitation!

My dad johnnie is a very hard working man. He leaves everyday at 5:00 AM to go help others. My dad is an amazing person because he helps and cares for others and puts them before himself. Some days he doesn’t eat and he is still working on an empty stomach. This shows you should have my dad and Appreciate what hard work he does for you. Thank you for your time in reading my report my daddy and my aunt are the owners of this business thank you.

When I called, I had a prompt response and they scheduled our service for a couple of days out - which met our needs very well. Not only did the guys arrive as promised they performed the service very efficiently.
They were also very knowledgeable and courteous. I would recommend WCS, Inc. and their team to anyone. Not only was the service great - the price was very fair.

I phoned West Coast Sanitation to hire professionals to pump my Septic tank, test the entire system. Within two days, Johnny sent two crews one to pump the septic tank and the second crew came with a truck that has sophisticated equipment to locate and test the leach lines. I can say staff were highly professional and well trained. Work took three hours to complete and a professional certificate was e-mailed to me within 48 hours. Thank you West Coast Sanitation!

We got hacked up on Christmas day with a house full of family. Called West Coast the next day and they came out right away. Only 0.7 miles away, courteous on the phone and the workers were real polite. They did not rush and straightened the yard out....It has been 19 years since last pumped. They explained everything about our tank and when we should pump next, not 19 years... Highly praise this company...

Johnny and his guys did a great job repairing one of my seepage pits. The took great care of the surrounding plants and even repaired the sprinkler lines they had to cut. Johnny gave a reasonable estimate and held to it. I definitely highly recommend them.

Johnny has poor communication and to get a hold of him is pure luck. Texts and voicemails do not prompt a response either. There is also a complete lack of transparency when it comes to a jobs completion. Johnny works on his own schedule and not even his office manager is aware of what he is doing on any given day. Avoid this company if you are on a timeline.

If you don't know what to look out for with swindlers, stay away! & Pay the fee to use your credit card so you can file a chargeback with your bank if they don't keep their promises!

This is a lengthy review as Johnny with West Coast Sanitation has warned me he takes these reviews "very seriously" & "will counter everything I say with paperwork & proof." So here's my story.

I needed to locate my septic tank & leach lines so I didn't put a storage container on top of them. My father-in-law recommended West Coast Sanitation. I reached out to West Coast, told them what I was trying to do & we scheduled a time for his guys to come out. No price was ever discussed before the arrival of West Coasts workers.

His gentleman arrived, we chatted about what was going on, & I asked them what this would cost. He informed me it'd be $750 to locate the tank & lines, & to pump it. I didn't want to pay that much and I didn't need it pumped, it was working just fine, so I asked how much without the pump? He informed me they have to pump it to certify it. I was a little taken back because this is the first time certification was mentioned, so I asked him "There's a certification?" he said "Yes"

I asked how much without the certification or pumping, how much just to locate it. He informed me it'd be the same $750.

$750 still felt a little high to me for what I really needed, but with a certification that "requires a pump", & my tank probably hadn't been pumped in 8 years, and as we didn't have to certify the tank when we bought the house 2 years ago, I found the value in doing it & agreed to the $750 for the Locate, Dig, Pump, & Certification.

Being more than I was hoping to spend, I was curious how much more it would be to get the proper paperwork to submit the septic to the city so I could build additional structures. If it was only $250 or something in just paperwork, why would I not have them do that while they were out at my house. I was told to not do it now, if I'm NOT building it now as building codes & standards change, to wait until I'm actually ready to break ground. So I obliged & just moved forward with the $750 originally agreed upon finding the extra value in the pump & certificate.

I signed the paperwork for the work to start (Which granted does not say anything about certifying, which I will admit, that was my error for being a good human & actually believing somebody would do what they said they would do, life lesson learned, get it all in writing)

The gentleman were great, they found the tank, found the leach lines, dug up the lids, a few hours later another team pumped it. As the first team was packing up, I stopped the main person that was working on the project & said "Hey you said something about a certification. Where is that?" his response & I Quote "They will send it to you, that's why I took down your email address" once again being trusting, I said "OK" & off they went.

2 weeks went by, no certificate, 3rd and 4th week I sent an email, no responses. The next week I called & left a voicemail & Johnny did call me back within a couple hours, he apologized for not responding via email. He said they were having email server issues, I thought that was a little suspicious. I explained to Johnny what was going on & what was promised & he was nice at first, but in a nut shell said that's not what the paperwork or emails say. I reiterated the whole conversation I had with his guy when he was leaving about the Certification & Email address, & Johnny doubled down. I asked him how we can make this right he said, "Make what right? We did what was on the paperwork & what was emailed about" After a little back & forth, & me trying to give the benefit of the doubt, & the opportunity for Johnny to come up with some win-win solution, Johnny became hostile & started yelling, which in my opinion is unprofessional, so I ended the call. It felt that he didn't care about being a good business owner & putting the customer first so why bother.

You've been Warned!