KONE Elevators & Escalators of Sacramento

I had new construction build in 2017 and hired this company to installed a new wheelchair lift for my building. They had me sign several years service contract for maintenance. I lost electrical power to unit and made a service call to have them inspect a few weeks ago. Their repair guy told me I don't have any power going to the unit (which I already told them) and have an electrician come check. I paid for an electrician to fix the problem. I then get an invoice for over $400 just for them coming out to tell me what I had told them. They said that's their minimum fee for just showing up and that they normally charge more. They told me they deal with larger companies and not small ones. I tried working with them about the cost but have been ignored. I felt like I've been ripped off in more ways than one. If you're a small business owner, I don't recommend this company.

We live in an Apartment in Downtown Sacramento,they are only about year old. They have Kone elevators basically almost brand new! We have an elevator that has not even worked 50% of the time, it’s almost always out of service! When it is working my wife will not get on this elevator because she is afraid she will get stuck on it. Don’t blame her because I almost got stuck on it. I would say this company has big problems and can’t fix there own Kone elevator!

We had a wonderful experience with Carrisa from Kone. She was responsive and knowledgable. Kone services our Elevators in Truckee and they always have a tip to keep things running smooth.