Atticman Heating and Air Conditioning, Insulation

I knew that my AC and heating weren’t working, so I wasn’t exactly looking forward to hearing the diagnoses. Thomas was personable and easy to talk to. He explained the situation - that the two systems were really old (circa 1999) and gave me options to think about: to do some patch/band aid or to replace. He even drew a diagram to explain. When I said I’d do the replace, he called the office to find someone who could talk about the systems that very day.

I like that it’s a local company, and I’m glad I ended up making the appointment.

Service tech Kris was excellent. He checked out questions we have about the new systems working conditions and all the tests showed the system is working well. He offered a couple of suggestions to possibly help the furnace heat up the rooms better, which we will try. Thanks Kris and the guys on the other end of his phone conversation.

Getting them to come out to service a unit is nearly impossible. I posted last winter about them rescheduling multiple times (once literally at the time they were expected to show up at our house). We work too and have to move our schedules around to be available. Now it's time for another tune up and our system isn't even working properly and they tried to reschedule on us twice now. The second time my husband had to put his foot down since our system was acting up. We had problems early on with the system too, now both with the AC and the heat. It's barely over 3 years old.

**update: we cannot use our system because the motor and modulator are shot on a barely 3 year old unit. The technician was very nice, but now we are potentially facing no heat for the holidays this next week because of their delays in showing up as scheduled. People get sick. I understand that. When this happens SIX times and with a last minute notification, that is unacceptable service. We have now gone without AC and heat now with this company for multiple days and we put in this brand new unit in 2022.

**update 12/2: I appreciate the owner’s response, but they need to understand that repeated cancellations have delayed servicing and checking on our unit which put us even further down the list of backordered parts/extended our timeline for fixing a broken 3 year old system. I get that receiving parts from the manufacturer is something that cannot be controlled, but after repeated cancellations in the 3 years we have done business with this company, it’s incredibly unsatisfactory. We are on our 11th day without heat with lows in the 30s and 40s this week. It creates the perception that they are quick to prioritizing putting in new systems when they can make a buck, but once you have a system, good luck getting it serviced, fixed, or having a warranty honored when there’s no profit in it. Perhaps they aren’t tracking how often they cancel on specific customers, but I highly suggest they take that into account and also the timeline of when cancellations happen. I understand this is hard work and likely a great deal of turnover with employees. Things happen, but if someone calls out sick or something happens, why are we learning this at 4pm right before our appointment that was already moved multiple times? It creates a lack of trust in your clientele and begs the question of how early an appt needs to be scheduled ahead of needing it, knowing that it’s extremely likely we will be cancelled on.