All reviews for Authority

Showed up the next day, took care of both my problems at a reasonable price and even offered some self service tips to save me potential problems in the future.

We are so grateful for Devin coming out to assess our problem right away and following up and resolving the issue quickly at a great price. Thank you!

Within 24 hours of finding out my AC was not working, Authority Heating & Air (AHA) staff picked up the phone late into the evening to my surprise, squeezed me in for the next day, & repaired my AC!!! Excellent service & knowledgeable staff, I highly recommend AHA!!!

Our AC went out and it was 113 degrees, one of the hottest days ever in Lincoln, CA. We are renters so I immediately reported it to our property management company RNB in Rocklin. It was late Saturday afternoon/evening and I knew that they were closed for the day. With the heat wave I was expecting to have no ac until Wednesday at the earliest. Imagine my surprise when I got a call from the owner of Authority Heating and Air Conditioning, David Campbell, on Sunday afternoon. Within about 20 minutes of that phone call he was at our house and 10 minutes after that he had our ac up and running. Thank you so much for coming out on a Sunday. Thank you doesn’t even begin to describe how amazed I am at the level of service provided. We had booked a hotel room for our family, including our dog, for Sunday night which we were able to cancel. Dave saved us over $200 in hotel costs alone. I cannot recommend Authority Heating and Air Conditioning enough. If you need someone to work on your HVAC, they are the people to call. Thanks Dave!!

I could not recommend this company enough. The company owner, Dave, is incredibly friendly and professional. Our old AC kept breaking down every summer, so when I reached out to Authority to discuss needing a new AC unit, Dave was patient and accommodating as he explained to me what needed to be done, and recommended the perfect unit for my house. His team, Devin and Kosta, were equally as professional. I know absolutely nothing about HVAC systems, but when they explained the project, it made sense (but don't ask me to repeat it back!).

Lastly, on the evening after the AC installation, I tried to install new "smart" wifi thermostats. The new thermostats weren't communicating with the unit, and I had no idea why (remember, I know nothing about HVAC systems, so I figured it was something I did wrong). Dave made a special trip out to my house the next day for a quick fix to my furnace in the attic so that the new stats would would properly communicate with the new AC unit. You're awesome, Dave!

5 stars for Authority Heating and Air. They've earned themselves a repeat customer.

I have been using Authority Heating and Air for several years. I was referred to them from a good friend. David has always been quick to answer my call and show up to my house and address whatever issues I am having. As a licensed Real Estate Broker, he is our ONLY Vendor for HVAC. Honest, Ethical, great Customer Service and always competitive pricing. Call them next time you need any HVAC Services.

You cannot go wrong with Authority. We were recommended Authority through another person in the industry and we are thankful for the referral. We have used Authority several times for minor and major issues to our AC and heating systems. They are a small family-owned business and always the ones we call. They are honest, friendly, professional, and almost always can get to my home the same day. The first time our system went out during a hot streak, they couldn't repair it for a few days and let me borrow a portable AC unit until they could get back out. They are very fairly priced; actually below price of many other competitors IMO.

Shout out to Devin, and this company. He was able to come out quicker than any other company I’ve ever heard of or worked with. Asked me a few questions, and immediately knew my AC was low on refrigerant after looking around. He gave me some honest options, with no surprise charges (pardon the pun) at the end of his visit. Will definitely continue reaching out to this company in the future for repairs, service or new equipment installation. You would be hard-pressed to find customer service of this level. Keep up the great work, and THANK YOU!

I had Devin come out to my business (dog kennel) for a quote to replace our HVAC system, vents, thermostat, etc. They gave me a reasonable quote and delivered everything as promised. I was able to communicate with them via phone call and text whenever i had questions and always got quick answers. So glad to find a reliable HVAC company!

Really happy with all of the work that I received. My old HVAC unit was around 25-30 years old and had a coolant leak (R22). The coolant is no longer available and the unit was unable to keep the house cool mid summer (bad timing). I opted for a full HVAC replacement and am really satisfied with the result.

The old HVAC unit would get very loud due to the return not lining up properly with the vent. Authority was able to fix this for me by creating a custom platform to better position the return. While the new unit isn't silent, it is significantly better and I am very happy with it. The actually cooling has been great and the installation is very clean. I have nothing bad to say about it.

During the entire process communication was very fast and clear. The pricing was fair. The turnaround time was FANTASTIC, we got a full repair and replacement in under a week once a solution was agreed to. Every employee I talked with was very professional, nice, and enjoyable to work with. I have had a bit of work done on this house and this has been my best experience so far, with only one other company (not HVAC) being close.

I highly recommend Authority Heating & Air and will be using them in the future.

Came home after a month of being away to find our heater would not fully turn on. With a cold snap and rain storms on the way, I was a little worried. Not to mention I care for my 91yr old grandmother and 3 yr old son. After calling two other recommendations I’d received and being booked for an appointment 11 days out, I received a text from a close friend who had just had his entire heating and air system upgraded at his new home. He highly recommended Authority Heating & Air. I immediately give them a ring and Dave was absolutely wonderful and assured me he would do what he could to get someone over to our house THAT SAME DAY! Fast forward 2 1/2 hours and there’s a knock on the door, it’s Devin from Authority ready to assist us! Thankfully our problem wasn’t anything too major and Devin was able to get us up and running rather quickly! He was wonderfully patient and well spoken when explaining everything; from what the issue actually was to how he would fix it. He was also incredibly sweet and patient with my ever curious and insistent 3yr old son. All in all very reasonably priced for exceptional heating expertise and customer service. In a very short time they’ve made themselves our ‘go-to’ heating and air guys! Thank you again Dave & Devin for such thoughtful & attentive service, you guys really care about what you do and it shows!

Sincerely,
Elizabeth, Carolyn, and Frankie.

Our a/c went out and at first it seemed like just a blown fuse - but the fuse kept blowing. They tried everything until they figured out we need a new circuit board and replaced it. Friendly, polite and professional. They even put up with my two little ones and our two big dogs. Consider me a customer for life!

Always excellent service and very responsive and knowledgeable. They will work to earn your business! I love supporting family owned companies. Pride of ownership is definitely apparent with Authority H&A

Your guidance in dealing with wasps was fantastic. I appreciate your kindness, knowledge and attention to my needs. Wasps in my HVAC unit was an upsetting situation. Thank you

The team that came out was an absolute pleasure to work with. They were on-time, efficient, and did an amazing job of not only diagnosing the problem with the HVAC system, but then getting it fixed as quickly as possible. If you're wondering who you should call to help with an A/C or heating issue, you've found your answer: Call Authority.

David was here today, did a sterling job as usual, my poor old AC may just last another summer. David and Dave are heroes in my book. 5 Stars!!

The condenser unit on my AC was going bad and I wanted to convert to a heat pump anyhow, so had Authority out to quote a replacement. They were prompt with coming over for a quote, and extraordinarily fair - got me an incredible price on a new Bosch SEER2 18.5 heat pump with matching air flow handler with a great labor warranty to boot. Their team had availability to have it installed within the next several days, and did an impeccable job with installing everything. I have zero qualms about the quality of their work. Everyone on the team were incredibly professional and hard working and treated my home with the utmost respect. I didn't feel pressured at all with the sale, Devin was super knowledgeable and personally there during the installation, and overall it was a seamless process getting the new unit. Excited to have it for this summer and beyond.

Great company A+. Would definitely recommend.

Thank you!

Nothing but good things to about AHA. Prompt, polite, on time, knowledgeable, and fair priced. Highly recommend.

Technician came promptly, fixed the problem right away and advised what may be the issue that the problem could be resolved. I have used Affordable for 2 of my properties and recommend them highly for their services.

I am a local realtor. I have been referring clients to Dave and his team at Authority Heating & Air over the years after being introduced to them by a mutual friend in the business. My clients are always quick to tell me what a great team and a seamless process they experienced, whether they came out for a smaller repair or a whole system replacement. They also have always come out to diagnose and complete smaller repairs for two homes we have owned.

Fast forward to last week. Our own AC stopped working in 100+ degree weather. We encountered a nightmare with home warranty having sent out an awful 1 star company who misdiagnosed the issue and tried to upsell us a new system at an astronomical cost. I immediately went to Dave for an HONEST bid. The guys were out quickly, diagnosed correctly, sent a bid for repairs needed, and we also requested a bid for an entire system replacement. Our current system was 22 years old and experiencing major problems. We went with the replacement as it was more cost efficient, and super happy we did. WE made that decision, as we never felt pressured in any way. They were willing and ready to make the repair. They were out only a few days later to replace our whole HVAC system, and all work was completed in day. Quite seamless as my clients have said. Honestly, it was a dream.

This team is absolutely incredible. This was a big job and my husband and I had the chance to experience very closely the communication, integrity, and professionalism this company carries. The guys are ALL so knowledgeable, sweet and polite. They truly care. Their prices are honest, realistic and extremely fair in comparison to the other company we felt were price gouging. Save your time, doubt and money. I have always referred them in the past and I will continue to give Authority Heating & Air my absolute highest recommendation in the future.

Thank you again Dave, his sons Devin and David, Costa, and Blake, from the bottom of our hearts for the amazing work performed! 🙏🏼