Premier Rooter and Plumbing

Adrian was fantastic, he was polite and informative great customer service

HVAC folks were replacing flexible ducts in our crawl space and accidentally bumped a water pipe creating a leak which required us to shut off our homes main water valve. Since this happened on a Saturday we were faced with a situation in which we would be w/o water until Monday. Not wanting to wait till then we contacted Premier plumbing at 1pm and they said someone would be there between 2 and 4 pm. Adrian called us just before 2 to tell us he was on the way and arrived 15 minutes later. He immediately crawled under the house to evaluate the situation and determine what parts he would need to remedy the problem. Upon leaving the crawl space he showed me photos of the issue and provided a repair estimate which we accepted. He didn’t have one of the fittings on his truck so he left to acquire the needed item. Before leaving he asked me to open faucets in the house to allow water to drain while he was gone. A short while later he returned and began repairs. Overall he spent three and 1/2 hours on this call and kept me aware of everything he was doing. Adrian did an excellent job of performing a difficult repair in a very limited space. He documented his work with photos, provided the cutout section he replaced, asked my permission to remove a small amount of insulation in areas where he needed to solder with a torch, communicated well with his customer and cleaned up after he finished. Adrian and Premier Plumbing gets a five star review from this satisfied customer.

Courteous, professional, and helpful. We had a leak that needed fixing. They also, took care of two other plumbing problems we had been putting off. Adrian came to look at our problems and explained how they would fix each and gave us a reasonable estimate. Eddie and Omar did the actual work. They did a great job. In and out in less than 3 hours. We are very satisfied and would he happy to have them out again! Thanks guys! Dwayne & Susan Covey.