Appliance Repair reviews in San Bruno, California

Anthony did a great job of repairing my freezer. Sears will be my to go to place for my repairs. Thank Anthony for your excellent customer service!

The technician Dennis was knowledgeable efficient and polite. He was able to quickly access the problem with my portable dishwasher provided a temporary intervention and will be returning with materials that need to be ordered for a permanent solution. I greatly appreciate it his assistance

Excellent service, fixed by the Service Technician. Everything was explained. The Service Technician got busy and worked carefully, efficiently, and thoroughly, showing me the issue, the solution, and he was pleasant. Thank you, thank you.

Bernard was terrific. All the technicians are. However Sears customer service is beyond awful. I have been stood up because they schedule badly, they don't communicate with the customer or the technicians.
Again Anthony was terrific. However it took 2 appointments to get someone here. I was bumped last week for a refrigerator repair to this week.
I prayed I'd get my appointment.
I shouldn't have had to do that.

Friendly, professional, capable technician BUT shameful, ridiculously overpriced repair estimate.

He was professional, respectful, and repaired my dishwasher in a timely fashion.

Our service tech, Sloan, was great. He was the tech that completed the initial diagnosis and installed the part today. The Sears scheduling system and the customer service agents receive a one star rating. Our initial appointment took place on 5/21. We were supposed to have the follow up install on 6/4. Nobody ever showed up for that appointment. We rescheduled for 6/11 and 6/18. Nobody showed up for these appointments either. In between each no show, we called to try and figure out what happened. We were either unable to speak to a real person, told that a tech had completed the visit, or told to reschedule. We went without a properly functioning oven for almost a full month. Glad that it was finally fixed today.

He was excellent… and astonished at how long we had to wait. He was running late but rearranged so he would get here before 12:00 so I would not miss a medical appointment ( which was why I asked for a.m. Sears appointment!)

The tech was very thorough and professional. He explained the problem causes and the solution. I would give more than 5 stars if I could.

Patrick was on time. And had my washer up and running again. Satisfied customer.

Patrick explain to me how to use my dryer after doing the repairs. He is excellent and a good technician. I really appreciate his time, patience and kindness towards his customers.

He never showed up and I didn’t get notice until his window of time had expired so he deserves a zero

he fixed one of the three things that were wrong With the range. He complained the whole time about what a big job it was. He knew that the problems were not resolved, but said that he had worked too long on my range and that it was time for him to go. He did not do a good job therefore, I'm only giving him one star

Dryer is working. The two technicians that completed the repair were knowledgeable and friendly.

Manuel was excellent and very detailed in communicating and explaining the diagnosis with my dryer.

Anthony came at the time he specified in his text. He asked me relevant questions then began looking over the refrigerator as he took pictures. When he got to the freezer he quickly diagnosed the most possible problem. He showed me ice on the door edge and water droplets on the food. He explained to me how to fix the problem by rearranging the food so that door closes more securely.

He discovered the technician before him did not thoroughly check my washer and therefore I did not need the part that was ordered and he credited the over $600 that I had to pay for the service that was not needed and he said he would talk to the technician to make sure he doesn’t make the mistake again of not thoroughly checking the customer’s appliances and that he does the diagnostic test correctly .

I appreciate Patrick’s professionalism. I received a heads up phone call saying when he would arrive to fix my oven. He was cordial, knowledgeable and all business when he arrived. The job was completed in a timely manner. I appreciated his description of the problem and how he solved it. Additional info was provided about how long I should expect the new part to last. I’m very happy with the repair.

The repairman, Robert was knowledgeable and efficient. I highly recommend your service.

Did what he could to repair our dead machine, was timely, and clearly explained what was happening.

Tech is not an issue. The order taker from Choice home warranty and Sears Ai (which I called couple of times) and they don’t have live person made a mistake of writing orders down.