Shugarman's Bath

I had a very disappointing experience with Shugarman's Bath. While the installation was done very quickly, in less than 1 day, it was rushed through and resulted in a poor experience. The pre-installation instructions said to have the shower curtain you'll be using available so they can put up the tension rode at the correct height and when the installer arrive, he and I had a specific conversation about the shower curtain where I confirmed that the one in the bathroom was the one I was going to be using for the new tub. The installers left several hours prior to when they told me they were going to be leaving so were not there when I got home and discovered that they had thrown away my shower curtain and left my front yard a mess, littered with shower curtain rings. I immediately alerted the company about the mistake and they said that my shower curtain had already been disposed of and they could not recover it and only offered me a $100 credit for replacing my shower curtain, liner, and rings, without any consideration given to the time and energy it would take me to replace them, nor the mess that the team had left behind. My bigger concern is what other mistakes they made while they were in a rush to leave my job early, more serious potential structural issues, which I guess I wont find out about until the new bath starts presenting outward issues. Even if there were no bigger mistakes made in the rush job, the poor handling of the issues I have already encountered means that I cannot recommend Shugarman's Bath to others looking for a bath remodel.

We recently had Shugarman’s Bath replace our old tub with a walk-in shower, and the entire experience was excellent from start to finish. The project took two days—exactly as promised—and the results turned out even better than we expected.

Our lead installer, Chuey, was also fantastic. The entire team was knowledgeable, professional, and made sure everything was done right the first time. You can tell that Shugarman’s really prioritizes customer satisfaction and safety, which gave us a lot of peace of mind throughout the process.

The quality of the work is top-notch, and my wife and I absolutely love our new shower. They even went the extra mile fixing small things along the way, which felt like a nice extra touch of customer care rather than just doing the bare minimum.

Overall, Shugarman’s Bath delivered exactly what they promised—and then some. We’d choose them again without hesitation and highly recommend them to anyone considering a bathroom upgrade.

Last week we had a tub to shower conversion done in our main bathroom.
Mom is 91 and we needed things placed where she would feel safe and secure. Billy our installer did a great job! He and his assistants ( Ricky & Bryan ) were very kind, courteous and respectful. Billy was very patient and helpful with the exact placement we needed for the handrails to work best for her. ( Ex..letting her step in and sit on her shower bench to get handrails right where she needed them. ) He explained to her patiently how to turn water handle for cold to hot, how to raise shower head on the slide bar and to easily remove handheld shower head. Also expressed the importance of not trying to use the handheld shower head for a handrail! Which she has repeated to me " handrail yes, showerhead no " :)
Billy was easy to talk to about any concerns we had and gave input to ease / or eliminate them. They also kept things covered and clean throughout the process. Job well done guys!!