Cut Once Remodeling

Crew was on time and worked throughout the 3 days. Cleaned up each day. Removed solar panels and reinstalled them in working order.

Review in a nutshell: Cut Once is fantastic. They are friendly, knowledgeable, honest people whose top-notch skill is matched by their thoroughness with communication and attention to detail. If you have work that needs to be done to your home, you should use them for it, end of story.

Additional detail and context: Over the last 10 years, I have dealt with and overseen major renovations at four properties in California (including a complete gut job) and several in the Midwest, so when I say that Cut Once is the best (to be fair, tied with another company I regularly deal with elsewhere), I say it with justified confidence and certainty. From my first interaction with Jerrica, who approached me while I was loading some things in and out of my car and garage, to literally every employee I interacted with along the way, Cut Once Remodeling stood out from the rest. I soon thereafter met with Valeria, and had a lengthy conversation about many issues and potential fixes and costs. Nothing was a canned pitch or hard sell, the problems with my house that she pointed out at my house were accurately and properly described. As an example, I had had people come by before saying that the stucco on my house was old and cracked and I needed to have work done. Val correctly pointed out that while there were several cracks that I need not worry about (horizontal cracks from things shifting over the last 50 years), the vertical cracks that were spaced stud distance apart were the beginning of a potentially large problem. Unlike other companies I encountered, there was no “you need to do this right now,” or similar false emergency tone to any of it. I then went and got quotes from three other companies. There is a huge range of what companies will ask for to do CoolWall (or repainting, restuccoing), building a deck, and general maintenance. I ended up going with Cut Once, whose CoolWall treatment of my house carries a 30 year warranty (for context, another quote I received was 12% less, for work that company acknowledged would need touchups/maintenance every 5+ years). Over the next four months, I reached out with a few follow up questions and clarifications, and after much exploration, I went with Cut Once for all the work I needed.

They coated (with CoolWall) the exterior of my house, rebuilt a deck on the back of my house, and based on some of the damage that became even more visible when the house was being powerwashed before the CoolWall took place, they replaced all the windows as well (though again, to their credit, it was not a “you have to do this,” it was a “Given the nature of some of the damage (window frames that were cracked/shifted and could leak water into the walls underneath the coating), the warranty will not be able to be in effect for the portions of your house under the windows,” not a hard sell. The same day the problem was discovered, Val very patiently priced out different configurations I requested of how much it would cost to replace *only these windows* or *only this side of the house* before I decided to bite the bullet and do all of them all at once (and as with the deck and coating, the final bill was toward the bottom of quotes I’d previously explored).

The crews and the supervisors – Ray, Mark, Edgar, Kevin, and literally six or seven other people whose names I do not remember – were all always direct, honest, and friendly. To be clear, there were some unexpected hiccups and problems. I have dealt with enough of these projects to know that those will always happen and that the mark of a good company is not whether or not there aren’t any problems, but how those problems get dealt with when they do occur. In that regard, again, Cut Once was the best. Nothing was a surprise, any adjustments were discussed in advance, and I could not be happier with the final result.

If you’ve read this far, you clearly take great pride and care with your home and remodeling and again, should absolutely use Cut Once to do the work.

Everything we asked about the project was explained to us to our satisfaction. The workers were on time and completed the project on time, too. We inspected the roof afterwards and we are satisfied of the work. The reps Val, Caitlin, Ray and Mark were easy to talk to and worked with; when they said they will be here or they will call, they were and they did! We were not pressured to “buy” their products or services and we are satisfied with the job. We don’t know exactly how much it costs to replace a roof but with the current economy, we think the price is/was reasonable.