Pacific Sun Pool And Spa

We absolutely LOVE our new backyard! Everyone we worked with (Lacy, Eric, Ken, RC, and Mike) were professional, courteous, and put up with all my questions. When I had an idea about the design, they went ahead and got pricing for it. When I didn't love any of the choices that were originally presented (example: the firepit glass rock choices for on top), I asked for other choices and we found the one we loved! When we needed to meet, they worked around our schedules. Beautiful landscaping. What started out as just a pool and spa, became an entire backyard project! And we love it! ❤️ ❤️❤️

I will include finished project pictures and a few before (we had just bought the house, so the original backyard design was not of our choosing).

Regret !!I I should have chose a different pool company. The common themes from other customers are consistent. Poor/ inconsistent communication, damage to our residence / property, trash and debris left for weeks, failed inspection due to safety related corners being cut, arbitrary price changes and more.

For example: a safety mechanism to prevent electrical shock was not completed
to code. I was told to lie in order to pass inspection. We failed inspection. I have the video !

A unilateral price change was decided by
Lacy and I was expected to sign and agree without consult.

The contracted electrician left the electrical box wide open during a storm. A heavy amount of rain filled the inside of the electrical box and on the breaker. (Pictures attached) .

The trencher recklessly damaged a gas line and electrical conduit instead of lifting the lines out of the ground. (I have the videos)

A window was broken by workers. Not only was I not told about the damaged window - it took close to 6 months of repeated requests to have it repaired. Over 6 missed “replacement appointments “. Ultimately the replacement window was broken.

My concrete driveway was snapped. I was told that it would be repaired. Later that changed full circle.

In February, I asked for arbitration for the unresolved issues. Now after almost 2 months of stalling - still no arbitration.

Things fell apart after the initial sale. I should have questioned their ethical frame work when the process started out with a request to back-date the contract. It only got worse. Sadly, I have more examples of poor workmanship if needed. This pool project that has begun in August 2025 is still not complete.

With all of these major problems before the pool is complete - do you think they will stand behind their product after it’s complete ?

Choose wisely, I didn’t.

Good location.