BerryClean

Update: They reached out to me on Monday, just as they said they would, and have helped figure out a way to refund the cleanings I wasn't aware I was paying for, despite the length of time that had passed. I appreciate their creative problem solving, and their responsiveness. I've changed my rating to reflect this. Minus one star because we couldn't figure out why my cleaning got changed originally. But had I checked more diligently and followed up more quickly it would have been easier for everyone.

Original review: 2 stars for ease of booking and the fact that the cleaners always arrived within the time they said they would, with no issues.

My issue is that I was unknowingly paying for deep cleaning for months, when I only wanted basic cleaning, and was in fact forgiving some cleaning oversights (dirty/sticky floors mostly) due to the fact that I had emailed them specifically saying I wanted to switch to a basic cleaning ongoing, and they had confirmed they would do so. When I raised the issue to them they asked to see pictures of the issues, but did nothing to address the rest of it.

I cannot see the difference between the deep clean vs. basic clean on their website, so maybe my standards are different from what they commit to. But the deep clean was very expensive for very inconsistent quality.

Berry Clean cleaners did an awesome job cleaning my apartment. I planned on having friends over and decided the place needed a quick cleaning. I set up the appointment online the night before and got a response immediately confirming my reservation. The cleaner came in the morning and set to work right away, and was extremely professional and courteous. I definitely plan on using Berry Clean again!

Berry Clean does a fantastic job cleaning. The whole team is very helpful and responsive and makes things so easy. I had a preference that I wanted communicated to the cleaning team - easy. I had a billing issue (more of an understandable confusion) - easy. Paying online - easy. Tipping online - easy. All so easy...I love it.