LeafFilter Gutter Protection

This review is for services provided in SF, Bay Area, San Jose, CA. I had the products installed on June16, 2020 and after the first major rain in November, the rain water flowed over the gutter and came down like a waterfall in several places. Unfortunately, the worst spot is outside of our bedroom and water hits hard on the window and its frame, makes a lot of noise. The noise wakes us up every time it rains. We called customer support and they informed us that the earliest appointment was three weeks away. The technician came out and thought that installing extra down spouts to divert the water flow, it should prevent the over flow. He used pvc pipes instead of actual pipes for rain gutter, and promised he would come back and paint them nicely, but he never did. Not only that he left screws and debris from installing pvc pipes all over our property. Furthermore, the issue repeated itself when it rained again. I called customer support and again, the next available appointment was three weeks away. I called the service manager, Robert if he can send someone sooner, but he said there was no availability. We explained that the noise is so loud and we cannot sleep, but he said there is nothing he can do. The technician, Spencer did not even show up, and I had to escalate the issue with the customer support. This time service manager and technician came out, and ran some tests, and determined that the grits from the roof is clogging the mesh and causing the over flow. I was telling them that it does not function as their advertisements and guarantees said “you would never have to clean your gutter again.” They cleaned the face of gutter protectors and Robert explained their product prevents leaves and other debris from entering the gutter, and not clean the inside of the gutter again. It is technically true since grits and debris clog the mesh and nothing goes in the gutter including the rainwater. Water overflows like not having gutters at all. Our gutters are now heavily stained. Robert also said they install their products to a thousand of homes per week, and there is 1% of homes that their product won’t work. We explained several times that the noise keeps waking us up every time it rains and asked for removal and refund, but he just brushed off our claim and we need to call the support if it clogs again.
So every time we called customer support, the appointment is at least three weeks out and the company does not seem to care that we are deprived from sleep. The filter has a life money back guarantee if the filters ever fail or not fully satisfied. We have more issues after the installation than before and Leaf Filter gave us run around and refuses to back what they advertise. I have had only regrets since the purchase of LeaF Filter. I also noticed that the class action lawsuit is filed against them in December 2020, and the claims are exactly what we are experiencing. We wish we read all the complaints posted on BBB/other websites before we made the decision. Beware - The class action also states that the company makes an effort to scrub the internet of consumer complaints. Although our review is based on our honest experience with them, we afraid that they do the same for our review.

Responding to LeafFilter’s comment.
As I stated in my original comment above, service manager and technician came and assessed the situation. Service manager promised to my husband that he will send the report and regional sales director, Zack Morrison will give us a call with resolution, but we have not received any phone call nor report. This is another example of LeafFilter giving us runaround and does not want to take any responsibility of its products and advertisements. It’s unfortunate that we really wanted support the US Manufacturing/Business, and we assume it’s one of the factors for other customers to decide the purchase. It’s too bad that support is not mutual for LeafFilter to its customers. If the company can afford to sponsor NASCAR and Tucker Carlson on Fox, I am sure it can honor the guarantee and refund money.

We were very excited when we first got this product but it it went downhill from there.
We had some issues which we we told someone would come out in the next week to fix. No one showed up. Tried several more time with the same results. Finally got someone out and supposedly they fixed the issues. NO
Same issue dripping coming from underneath their system and of course the only place it is doing so is in front of the main entrance. Called again and another person came out and again supposedly fixed the issue. They don’t understand why it is doing what it is doing. After multiple attempts we still have a length of gutter that is dripping due to the leaf filter system.
Their customer service is horrible. They say someone will be out and no one shows. They say someone will call to schedule and no one does. We can spend days trying to get ahold of someone. We are tired of the whole thing and wish we had never installed the system.
The sales person made promises about how the system would work and was very misleading. I definitely do not recommend Lead Filter

The salesman is only out to make a sale. They pitched matching filter and runner colors and did not match. They originally put up white when we ordered a bronze color. The gutters weren’t flush and the filter didn’t cover the gutter. When they came to replace the gutters and It was a different color then what was positioned. We tried to contact the salesman who sold us the product but he was nowhere to be found. The contractors didn’t try to match colors and but up mismatching gutters and returned to cuss us out in front of the neighborhood when we told the installers the colors didn’t match. It was pretty horrible customer service once the product was ordered. They whole process is way more stressful than just writing the check and handing it over for a job well done. Rough experience and if you decide to go with this company good luck to you. I just don’t find it was worth the cost in stress