HVAC reviews in San Jose, California

They fixed the heat issue at my place, which was initially non-functional. The team has been super cooperative and diligent in resolving the problem. It's taken some time, but it looks like everything is now working as expected. They're responsive and proactive, which I appreciate.

I was left with a subpar experience after multiple visits from HVAC Gurus to address issues with my condensate system. Initially, they failed to resolve the problem on the first try. When I followed up, I encountered flaky communication, unreturned calls, and forgotten appointments. The worst part? They took payment without following through on promised service, leaving me with no recourse and an unpleasant impression of their professionalism.

I just had a heat pump installed through HVAC Gurus and I couldn't be more satisfied with the whole experience.

Lior was outstanding - extremely knowledgeable and professional. He broke down all the options for me, offered tailored solutions that worked perfectly for my situation, and provided competitive pricing without any pressure. Lior's approach was always straightforward, focusing on giving me honest advice rather than making a sale.

The installation team, led by Jose, did an excellent job. They arrived exactly on time, got the work done efficiently, and maintained a spotless workspace throughout. It was clear they took pride in their work and strived for perfection.

I'd highly recommend HVAC Gurus and will definitely be sending my friends and family their way.

Finally Found a Reputable HVAC Company!

I've had a nightmare dealing with multiple HVAC firms, only to be left frustrated and confused. It seemed like no one could pinpoint the issue or give straight answers. Then I stumbled upon this company, and I'm thrilled I did.

The technician, Simon, impressed me with his professionalism and expertise. He quickly identified the problem and came up with a cost-effective solution that saved me thousands in replacement costs. What really won me over was their transparency - they didn't try to pawn off unnecessary extras like other companies had done.

Antonio delivered exceptional service. He arrived promptly and showed respect for his customers' time. His expertise in resolving the issue with my faulty Nest thermostat was impressive, as he identified the root cause of the problem. Given the repair, I found the price fair and will definitely utilize this business again.

Kevin provided excellent service with impressive knowledge and professionalism. His customer service was top-notch, and he patiently answered all my questions in detail. He's familiar with AC systems, so I'll definitely be requesting him again if needed. The living room and bedrooms are now comfortably cool, making a big difference - thanks to Kevin.

I'm thoroughly dissatisfied with HVAC Gurus. They installed two Carrier units for me in 2024, but both started leaking shortly after. Instead of addressing the root issue, their team simply topped off the system, which only led to it failing again within a year due to undiagnosed refrigerant pipe leaks from the start. When my system failed once more, HVAC Gurus refused to take responsibility. I had to pay out-of-pocket for a proper diagnosis and repair from another company. To make matters worse, they'd previously admitted in writing that their original install team was incompetent and had already been let go. This experience is a testament to poor workmanship, lack of accountability, and abysmal customer service. Avoid this company at all costs.

HVAC Gurus installed a range of services in our garage, including extending a power line from the main electrical panel to the back of the house, installing a Mitsubishi mini-split system, insulated walls and attic, and added ceiling lights.

The team's pricing was attractive, coming in around $3000 less than other quotes. The work itself was top-notch, particularly the HVAC installation. The owner's knowledge of high-end products is impressive – they're not just aware of their capabilities, but can explain how they'll meet specific needs. This is a big plus for someone who wants to get a detailed understanding of the project.

The design process was smooth and collaborative, thanks in part to Simon, the owner, who took the time to discuss options with us before work began. If you're not looking for a full-service contractor or architect, HVAC Gurus can fill that gap. The coordinator, Priya, is also easy to deal with.

Overall, the team's professionalism and communication are strengths. The workers were friendly and competent, ensuring every aspect of the job was completed to a high standard each day.

Avoid this company at all costs. Despite completing the initial HVAC installation, they've dropped the ball on several crucial follow-up tasks - the HERS testing and city permit, which were included in your paid contract. The sales agent who was no longer with the company advised you to handle these yourself for rebate purposes, but they've since become unresponsive. They refuse to return emails or phone calls, and their office is closed when you visit. Don't make the same mistake I did. If you're experiencing similar issues, file a complaint with the Contractors State License Board (CSLB) and Better Business Bureau (BBB).

I'm left feeling frustrated after dealing with this HVAC service provider for far too long. Two years ago, they installed my air conditioning system, but I was charged an extra $1000 for a permit that never materialized.

Every time I've tried to contact their office about the missing permit or issues with the ecobee thermostat they set up, I've been transferred to different numbers that don't seem to work. Recently, I called again and hit the same dead end.

Rafael, who used to be an employee of theirs, even helped me install a heater last year, but stopped responding when I asked about the permit. This experience has reinforced my suspicion that this company is consistently unreliable, making it a good idea for me to pursue a small claims case against them.

Our AC failed on the hottest day of the year, when it mattered most. Two technicians, Antonio and James, from HVAC Gurus arrived promptly and worked efficiently. They were extremely professional, knowledgeable, and communicative throughout the process. Their attention to detail and cleanliness around them made a positive impression. We're very pleased with the service received and highly recommend HVAC Gurus and their team.

Update: six months on and I'm still waiting for the permit - no sign of it from HVAC Gurus, who seem disorganized and uncooperative with the permitting process. The installation itself was satisfactory, but their lack of support with getting necessary permits is a major letdown. It's frustrating having to constantly follow up after months of trying to get them on board with the city inspector.

We hired them to replace our HVAC unit in November 2025, which was still under warranty. It's been over a month since we tried to reach out about a warranty issue, but they've ignored all our attempts - multiple calls, emails, and voicemails with no response. The lack of communication is appalling. We shouldn't have to work so hard for support when it's supposed to be included under warranty. A response and resolution are long overdue.

I had a seamless experience with Kevin from HVAC and Insulation Gurus. The customer service was top-notch. He quickly identified the source of my leak as the evaporator coil, which hadn't been cleaned in decades. He was courteous, clear, and punctual, explaining everything in a way that made sense to me. I was relieved when he got my AC up and running for my tenants without delay. His expertise put me at ease, so I trust his opinion on future maintenance. I wouldn't hesitate to recommend him to others - the service was exceptional, making me feel I didn't need to look elsewhere.

Warning: Beware of this company

We hired HVAC Gurus to install a condenser and two mini splits in our bedrooms, which took around a week from initial quote to completion. The actual installation was quick, lasting about a day and a half. The work looks professional, and the system functions well.

However, their office side is unimpressive. They quoted the job with permits included but have been inactive for two months without making any progress. Their promised updates often don't materialize, and when I checked with the permit office, I found that they hadn't started the process at all. It appears that this company may be selling services they can't deliver.

We're now forced to hire another contractor to finish the job they quoted but failed to complete. Unfortunately, we won't get a refund from HVAC Gurus, as they've refused to return any of our money. They've also ignored our phone calls and written correspondence. The cost of hiring another contractor was $850, which we may need to recover in small claims court.

Be cautious: don't pay them 100% until the permits are complete, or you might be stuck with their non-delivery.

I visited HVAC Gurus to get a grasp on what's involved in swapping out my furnace and AC for a heat pump. They put me through a thorough tour, showing off their training room where they had a working demo of various systems - including one that combined gas and heat pumps I'd never seen before.

Their representative explained the pros and cons of each option, covering everything from performance to noise levels and overall comfort. The shop itself was incredibly organized and well-run, which left a great impression on me.

The initial sales and installation process with HVAC Gurus was satisfactory. The team was responsive, professional, and helpful in selecting the right heat pump. However, things took a turn for the worse after payment was made.

The contract explicitly stated that HVAC Gurus would handle the city permit application and approval process, but weeks later, the permit process remains uninitiated despite my repeated follow-ups. I've tried contacting them multiple times via phone and email, but have received no response or acknowledgement.

It's disheartening to see such a stark contrast between their initial courtesy and the lack of communication since the sale. The situation is particularly pressing due to potential risks to my rebates and tax credits this year. If they can provide an update on the permit status and follow through as promised, I'd be willing to reconsider my rating.

I was initially misled by their responsiveness during the sales process, but the absence of communication afterward has left a sour taste. Avoiding this company is now definitely advisable due to the potential financial consequences for me.

I highly endorse HVAC GURUS for their top-notch service. From initial contact to completion, I was thoroughly impressed with the entire process. Jose stands out as a diligent professional who consistently delivers exceptional results. He arrived early, worked diligently throughout the day, and remained committed to resolving any issues that arose despite some unexpected complications. His attention to detail is impressive, ensuring every area is spotless before leaving. The office team also shines with prompt, courteous communication.

We're grateful for Kevin La's thorough inspection of our AC unit, which identified the leak issue. He explained the system's condition in detail and offered useful advice on next steps. We found him extremely professional, knowledgeable, and a pleasure to work with. His service is highly recommended.

We hired HVAC Gurus to replace our old heating system with a new heat pump, ducting, HEPA filter, and vents. We'd heard great things about them from another contractor who had worked with them multiple times.

Throughout the process, they showed exceptional attention to detail, making sure everything was done correctly on the first try. I received quotes from four other companies, but HVAC Gurus stood out for their thoroughness and willingness to work with me to find the best solution for my family's needs. They were knowledgeable, courteous, and answered all my questions.

The installation process was swift, and the team was pleasant and respectful of our property. They left everything in good condition or even improved it. After the job, they ensured we had all necessary materials and made the permitting and rebate process hassle-free. The inspectors were impressed with their work, finding no issues.

Overall, I'm extremely satisfied with the service provided by HVAC Gurus. The team went above and beyond to ensure we received the right solution for our family's needs.

Avoid this company at all costs. They're incompetent and unprofessional, making it clear that quality and integrity are an afterthought.

I was sold on a variable speed heat pump, but it was installed as a single stage instead of the promised two-stage setup. This is a critical mistake that will affect its performance and efficiency.

Furthermore, they failed to install the required communication line between the air handler and heat pump - this omission should have been included in the original invoice. Now, the system works as intended, but it's not supposed to be so straightforward.

To make matters worse, they didn't even bother to pull necessary permits, and it seems unlikely they'll take responsibility for their oversight. The office is unresponsive, making it impossible to get any help or resolution.

After reporting them to the contractor state license board, I'm now left dealing with trying to obtain a permit and getting reimbursed for the work they didn't do.