Roofing & Gutters reviews in San Jose, California

The job was done efficiently and without any problems.

THIS COMPANY SPAMS YOU!!! I RECEIVED 19 CALLS IN LESS THAN 2 DAYS. AVOID AT ALL COSTS!!!

Journey Builders were very professional, they were extremely well organized to meet our tight deadlines, excellent work ethics !!! Thank you Journey !!!

Project was done very professionally and on time as promised.
I’ve recommended them to my family and friends for their future projects.
Excellent job, couldn’t be more satisfied.

Poor workmanship job was not completed by timeline still not done. Reach out to talk with management no response and caused more issues that I have to fix because they won't. All they want is payment but won't standby contract or workmanship and never cleaned up afterwards. Don't use them they don't care about the clients time.

Journey builders over charged me for my roof replacement on my garage and house. They seem to charge a general price for everything after looking at other reviews. I asked several times for an itemized receipt of my charges and they refused and just kept repeating the price is what it is. I'll never use them again or recommend their services.

Gave them 1 star because I had to, not because they earned it. Was AWFUL!!! After quoting us $25000 for new roof and doing the demo, they had a supervisor come out and tell us we needed to pay another $20,000! We refused and settled on an extra $4400. They charge $3500 for prep and tarping and didn't tarp a thing. We had to constantly pick up nails all around our house. I am still scared to look at the bottom of the pool. While looking at paperwork for extra $4400 noticed they were again charging for prep and tarping. Why would I have to pay for them to do it twice? Especially when they didn't do it at all! Project manager asked if they at least covered the pool, I told him no. He said he would talk to the crew. Not even two hours later the crew shows up to do part of the work and still didn't tarp pool. I sent pictures to project manager and received no response. Materials were slowly starting to show up. Some of it we refused to let them used as it looked like it was sitting in someone's back yard for years. All torn and dirty. Metal flashing was delivered. Couple days later the same people who delivered it showed up at the house looking for it. Didn't come to the door or announce themselves at all. They just started looking around our house. I seen them through the window. My husband went out to find out what they were doing. The were looking for the flashing. They were gonna take it (probably for another job) and weren't gonna say anything to us. Luckily we moved it into the back yad the day it was delivered. We have had several contractors and work crews in our home the last 11 months and Journey Builders has been the absolute worst company to deal with. They didn't show up when they said they would. Wouldn't call and let us know what was going on. Promised to have it done start to finish in two weeks. That was on 9/26/23, to date (11/10/23) it still isn't finished! Left my house with no roof or tarps for 2 weeks and we got hit with a rain storm. Water leaked into walls, my master bath and my garage. They asked for pictures then they never said another thing about it. City inspector came out three times and failed inspection for same reason all three times. Even he was disgusted with their work. Poor communication and follow through!! Awful work ethic. WOULDN'T RECOMMEND THEM TO ANYONE FOR ANY REASON!!!

They do not honor their contracts- George bid the job and bid and I signed a contract and after that tried to get me to pay an extra 7k for his oversight in the bid. He then agreed to do the job but would not schedule the work. It dragged on for about 4 months and he refused to respond even though I had a contract and they had a deposit- my contractor finally reached them and they were like we aren’t going to do it- poor service
Poor communication poor ability to bid correctly! The company has zero integrity!

Nate was professional and had a crew that was fast I appreciate them being very helpful.

Worked with Henry O. for re-roofing our house. Henry directed us well through the process, with constant checks making sure all the activities were done on time. He also address all issues raised and fixed them.

Journey builders were great. Scott was my roofing specialist and he explained everything and was great to work with. Very personable..
I was in an urgent need of a roofer to come to my house and fix the major leak that I had in my kitchen. I found Journey Builders online, and they scheduled an appointment with in hours..Scott came by and gave me. the estimate the same day that he inspected the roof.
He immediately had a tarp put over my roof the same day within hours.
I was worried about them working on the roof because this is an older house but Scott took my concerns very seriously. They treated the house as carefully as I do, which was appreciated.
Scott completed the project and the best part was that they cleaned everything.

Hire them. You will love the results from beginning to end.

Very professional! Such great quality, would recommend! Not only were the workers polite , but the work was amazing ! Had a great experience with Arty!

I loved working with Journey Builders. Everything from scheduling an inspection, to the inspection itself, and getting my roof replaced was amazing. I couldn’t be happier with my new roof and can’t believe how affordable it was. My project manager Leo was very accommodating and addressed all my concerns !

I needed a new flat roof on my house. They worked with me on the price, addressed all of my concerns without question, and made sure that I was happy every step of the way. I couldn’t be happier.

From an old leaky wood shake roof to this. Ramon is a great project specialist, I felt very comfortable working with him. I highly recommend checking out JB!

Sam M. From Jerry builders, put a new roof on my rental unit was done in a timely fashion and turned out really nice. I would recommend turning builders to anyone who was looking to have a roof replaced.

I had journey builders come out to fix our roof and they did an AMAZING job!!! Scott was super professional and made sure we were happy with everything along the process. For future repairs if needed I'll definitely be a returning costumer!

I had an outstanding experience with Journey Builders! From the initial consultation to the final touches, their team demonstrated professionalism and expertise. Mikey thoroughly assessed my roof, explained the issues transparently, and completed the project efficiently. The crew was punctual, communicated effectively, and left my property immaculate each day. The end result is a sturdy and visually appealing roof that exceeded my expectations. I highly recommend Journey Builders for their top-notch service and customer-centric approach – they truly set the standard for roofing excellence.

Thank you Nate and Team Journey Builders, I had Nate come out for a inspection on gutters and roof. Nate mentioned that the roof was fine, but the gutters were shot. Told Nate to write me a estimate and man he gave a great deal.

Crew came out ontime everyday and they did a fantastic job

I would not recommend this company because of quality of the work and difficulty getting them to complete the job. I just had my roof replaced and felt like they did an okay job, although I see gaps in between the gutters and the edge of the roof. They installed a downspout directly into my outdoor AC compressor. When I tried to contact them about fixing it, they at first said they would look into it and then stopped responding when I followed up a week later for a response. Also I had to have multiple conversations with them after they said they were finished in order to get them to complete all of the tasks on the contract, including cleanup of construction materials and trash, which took more than 2 weeks after they said they were finished.

After contacting several companies, I was hesitant on hiring a roofer because every one had given me different estimates and solutions to my problem. I went with my gut and and decided to work with Alex; They were exceptional! I couldn't be happier with the service provided, the quality and my new roof! Not only was I given a 50 year warranty with Owens Corning but also night sky shingles and insulation. I absolutely enjoyed working with Journey Builders and Alex. Overall great business.