Gilmans Kitchens and Baths - San Rafael

Ms Manon was wonderful to work with. She really cared about every detail designing my new kitchen. I never felt rushed and she always took the time to modify all my requests. The cabinets look wonderful. She came out multiple times helping us with the install project with my contractors.

Manon Demers from Gilmans Kitchens was a pleasure to work with. I am also Including her team mate Sandy Castruita. I was impressed with Manon professionalism, patience and honesty. She helped us design our cluttered condo small kitchen into a functional beautifully designed place where I can create amazing food. Unfortunately we were limited with space and walls that we would be able to knock down. However, she listened to me and came up with a plan that worked for my needs. We already had a contractor that has worked on many of our renovations projects Harry Rendon. He even stated she was easy to work with which made our project flow. I was impressed with the intake questionnaire and guidance with appliance selection support and confirmation of measurements. The delivery confirmation was spot on- even on a holiday month December- The cabinets we selected were pricey but we selected good quality. Manon was never pushy and was an amazing guide in answering questions and allowing me to take my time. Overall, if I had the opportunity to redo another kitchen I will use Manon Demers and her team from Gilmans kitchens in without any hesitations.

I rarely leave reviews, especially negative ones. This needs to be said . This so called designer , the new one at this Gilmans location in San Rafael is very unprofessional, accusatory and in no way deserves any business. I've been using this location to borrow samples for clients, then returning to the location to give them my business if everything works out. Last week, after not being there for quite some time, I went in and encountered Darcie Punke. She was adamant about not loaning ANY samples out , even after the nice customer service lady told me that she could do this, if I gave her my information, etc. Darcie came rushing over and began arguing with me and told me she didn't feel comfortable with loaning out the samples and implied that I could take them and not return them, to which it went downhill from there. She was almost being a bully about it and would not let up. I finally walked out with a negative outlook on this Darcie person, the way she was condescending and rude-i would never refer any business to her. Be aware of this woman and think twice about doing any business with her.
Luckily I didn't have to see her when I returned the sample , I was warmly greeted by the customer service lady , Emma , who asked me how everything went with my client and genuinely seemed to care.