All reviews for Milpitas Sanitation

I just got off a call with Emily and had such a great experience that I asked HER where I can best leave her a positive review. Like most people, I don't enjoy making customer service calls. However, Emily helped me with my request, checked in repeatedly when I was on hold to make sure I knew she was working on it, answered additional questions our family had, and did it all with a professional and kind attitude.

Customer service calls typically aren't enjoyable, but Emily made the process smooth and painless. Thank you!

Staff is courteous and helpful.

A company with good customer service and the right stuff to help us stop treating the planet like our personal dumping ground.

Emily helped me pay my bill by phone today and she was so helpful, so efficient and so pleasant to talk to. Thank you so much for your excellent customer service Emily, I really appreciate it.

Recently just applied for garbage/recycle pick up. I called in to see a status update and Emily, the customer service representative was extremely welcoming and helpful. Keep up the good work!

We needed to throw away an old and heavy dining table. Through Milpitas Sanitation flier we have learned that they offer free bulky item clean-up service four times a year. My wife called them up last week and got the arrangement done in a few minutes. A few days later, they sent us a confirmation notice and instructions. We moved the table to our driveway the night prior to our weekly service day this week. Early the next morning when I was about to leave for my job, a special collection truck came in and two gentlemem lifted the heavy table to the truck bed in a few minutes. They left before I had a chance to say "Thank you". But I hope it is not too late to say that here. In addition, to me, they have been doing a great job in my community on our service days so far. Hope they will keep up the great work.

Emily was very helpful and nice. I appreciate her customer service and great attitude. I'm sure no one ever calls and says "Thanks for hauling away my stinky garbage"- but people are quick to complain and are more likely to leave a negative comment.
good customer service is appreciated.

Excellent communication and great customer service. I have been working with Emily, Gina, Nicole, Letty and Coco and they have help me solve problems, explain processes and procedures and made it easy to do business with Milpitas Sanitation. I have gotten my debris boxes within 24 hours, pick up of debris boxes within 24 hours and worked with my company to solve delivery problems caused by my contractors. Easy to work with and they explain things in easy to understand processes. They understand my requirements and always delivered debris boxes where we required them. Highly recommend their service. Never had a problem with them.

Emily (I think that is her name) who answered my call. Did an outstanding job of taking care of my problem in a short time. I hope senior management will recognize Emily for dedication to customer support. Wishing all at Milpitas Sanitation many blessings of good health, happiness and success for 2026.

Kudos for the driver. Thank you.

Milpitas Sanitation replaced Republic for Milpitas customers in late 2017. We have had the following negative experiences so far. Increased rates. Requirement to separate trash and recycle each into 2 categories. Removal no longer includes yard waste. Doing so requires a fee. Recently I paid this fee for 2 bags and they picked up one bag but left the other. I could go on but you get the idea. If poor service continues I will consider a complaint with the city. The old waste provider was perfectly fine and should not have been changed.

2023 update: small improvement in service. We no longer have to chase the garbage truck down the street to pick up excess trash labeled with bag tags. Yes, that actually happened in 2017. Company is slow to mail bag tags needed for extra trash. I recommend a visit to their office to pick up in person.

2026 update: the latest failure is that their truck keeps missing recycle items when it dumps the bin. The result is cans, glass, papers ending up on the street. We have resorted to recycling our glass elsewhere as having broken glass on the street is a safety hazard for people walking dogs in our neighborhood.

Given how poor the service has been over such a long period of time the city seriously needs to consider switching to a more competent waste provider.

Just moved to City and poor service for sure

Missed collections, ridiculously sized bins, expensive.

I would not even give them on star but that is the only option.

Another company out to squeeze customers and thanks to our elected officials.

Worst company, don't even receive phone calls, bulky item collection is very convoluted.

They missed my trash .... I have to call the have them come to re-pick. Hope they do it by tomorrow or I will call back.

Rates increased but poorer service. Why replace the previous company when it seems to be working?

Must be nice to have a long term contract with absolutely no quality control or standards to abide by

Pricey! For the higher price, Milpitas Sanitation NOT provide better value. Let's recall them.

Very disappointed with the new garbage bin, way too small and if I want to order a larger one I have to pay more ? Not a good idea.