Street Plumbing & Rooter

Street plumbing was sent to our home via the warranty service. Charlie was sent out and did arrive on time however that was the only thing he did correctly. He begrudgingly entered my home refusing to introduce himself so I asked who he was and he gave me his name as if I should have guessed who he was. Walked around my home with a sullen expression, refusing to answer my questions unless I repeated them and then responded with sarcasm and high level of irritation. Yelled at me in one of my bathrooms about the carpet and how rediculous it was! I told him we are preparing to remodel the home which we purchased this way just weeks prior. Ran outside then came back stating “nothing is covered because your membership isn’t active”. Turned his back then ignored me when I tried to explain he was mistaken! Manager Theresa didn’t call back to address my complaint for 3 days! She acknowledged his mistake with the warranty which was active, Then shut me down when I attempted to explain my main concern with the so called plumber. She gave him a pass and accused me of putting “words in her mouth “when I asked her a question. I can see where he gets his attitude. Look at the unprofessional response the management takes when addressing the negative reviews on this website! Are they going to take things personally instead of addressing the issue?! You people at Street Plumbing need to take business courses! I wouldn’t allow him/them back if they were the last plumbing service around!!!!

Calvin arrived right on time. he had to go get parts and he came back early. He was communicative, called to coordinate and in addition to fixing the problem, he left everything very clean. Great service. I can't comment on their pricing since this was assigned by my home warranty insurance.

Joel is very professional; explained everything every step of the way as he was doing. He fixed the shower and toilet leak perfectly in my condo. I would definitely request him when I need any plumbing in my home. He's the best!!