Plumbing reviews in Santa Cruz, California

William tech 3759 was really friendly, informative, and professional. He helped us with our difficult plumbing and made it look easy. I would 100% work with him again.

The Gentleman showed up promptly after calling in advance. He was prepared and very knowledgeable about plumbing and drain issues in general. He was super personable and professional and was in an out in about 30 minutes. All in all a great service experience I would use these folks again with no hesitation.

I recently had the pleasure of working with a Reuben who truly went above and beyond to fix my toilet, and I cannot recommend him highly enough. From start to finish, he was professional, empathetic, cheerful, skillful, and service-oriented.

First and foremost, Reuben was extremely skilled at his job. He quickly identified the problem with my toilet and explained to me in detail what needed to be done to fix it. He had all the necessary tools and parts on hand, and he got to work right away. I was impressed by his attention to detail and the care he took in making sure everything was working perfectly before he finished the job.

But what really set Reuben apart was his empathy and service-oriented approach. He seemed to genuinely care about my situation and wanted to do everything he could to help. He took the time to explain things to me in a way that I could understand, and he made sure to answer all of my questions. He was always cheerful and upbeat, even when things weren't going smoothly, which helped to keep my spirits up as well.

In the end, Reuben did more than just fix my toilet - he made the whole experience as pleasant as it could possibly be. I felt like I was in good hands the entire time, and I knew that he was doing everything he could to make sure I was completely satisfied with the work he had done.

Overall, I would highly recommend Reuben to anyone in need of plumbing services. His skill, empathy, cheerfulness, and service-oriented approach are truly top-notch, and I can't imagine working with anyone else in the future.

Amazing service. Complicated solution to our sump pump(s!) that our technician Alex stayed for 6 hours (!!!) to diagnose and repair. We were so thrilled with his thoroughness that we have hired them to fix other plumbing issues around on the house as well! This company has consistently exceeded our expectations over the years and we honestly wouldn't choose anyone else. Great experience, great service, more than worth the money we put in for it.

Damien is a great technician. He was friendly prompt and informative.
I would recommend him or Roto-Rooter for any of your plumbing needs.

From the phone call that I originally placed to the moment Reuben left, it was a great experience given the situation (clogged sewer line). Reuben explained what he was going to be doing to try and remedy the situation and kept us up-to-date along the way. Answered all of our concerns and questions and put us at ease with his customer service, knowledge/expertise and skills. Rudy (cameraman) was very friendly and explained his process. Thank u Reuben and Roto Rooter!

Doug was great! He was knowledgeable and professional. He was able to identify the issues and quickly solved it. We will definitely contact him again if we have any plumbing issues. Thank you Doug!

The technician, Sid is very professional and detailed to check water damage issue.

Marcus was very professional. Was systematic and thorough analyzing the problem and solving it. Will recommend Marcus to friends

Jackson was very professional and kind. Highly recommended.

Damien from Roto Rooter was efficient, kind, and communicative. He provided a great and much needed service to our house plumbing. We highly recommend him.

The people on the phone and the 2 workers they were perfect. Fast, polite and friendly. My only ding is a flat rate of over $900.00 to pull and reset toilet. Pulling toilet and reaming it out took about an hour. I do think thats a little steep but i would call and use them again. Thank you

Christopher Scott has been an exceptional professional representing the project regarding re-routing of sewer line that has been underway at my property. I really appreciate his attention to detail, his friendly, personable customer support, and thorough follow-up.

Ruben was exceptional! Very professional , friendly and obviously knowledgeable. He took the time to explain the issue , what the process would be and talked about preventative measures. I would highly recommend him to anyone. I really appreciated all he did. Thank you very much!

James Johnson at Roto Rooter was very professional, friendly and efficient! Highly recommend!

Kevin Hunt was a very conscientious, thorough young man. He fixed a pipe leak caused by a different plumbing company. He was very friendly and fun to talk to. We were very pleased with his work ethics. Will call him again in the future with any plumbing problems.

They responded quickly and did an amazing job! I really recommend them.

Theo was very upfront about the charges so that there is no confusion! He provided the best experience as compared to anyone in the past. He fixed the water heater quickly and we are so happy to have the hot water back after just 1 day.

William #3759 did a wonderful job resolving the water temperature issue I was having with the newly installed Rotor Rooter hot water heater. He located the problem. He worked until the problem was resolved. He tested the water temperature and did not leave until I was happy with the temperature of the water. Super nice guy. Super efficient and super knowledgeable. I would definitely call upon him again for any future plumbing issues.

They sent a technician very quickly and Gabriel was able to easily unclog toilet using a snake. Good and fast service. Wish it was little less expensive… understandable service calls are going up.

Theo is very professional and fast in addressing the sink clog issue and explain what could have happened to me! He also helped clean the worksite neatly and respect my home.