Plumbing reviews in Santa Monica, California

Horrible just got resent to another company sounds like a call center

brian and his crew showed up yesterday to correct the installation of some pipes that had caused water to pool. they arrived punctually and worked diligently throughout the day, demonstrating great respect for the property. they even placed a tarp on the lawn where they set the excavated soil to prevent any mess. the crew was considerate, consistently wearing masks despite the warm santa monica weather they were working in. they also managed to maintain a quiet working environment. we would highly recommend them without any hesitations.

after returning from a trip, i discovered that my water heater was malfunctioning. the team at russell & sons plumbing was exceptional. they managed to schedule a service appointment for the following day in santa monica and successfully fixed my water heater. they did an outstanding job.

The plumber, let's call him Melvin, who showed up at my place today was top-notch. Melvin had already visited once to evaluate the plumbing issue and came back today with all the necessary parts. He even wore shoe covers to keep my floors clean. He let me carry on with my work without any disturbance. Melvin was incredibly polite, considerate, and competent. I would endorse him for any plumbing needs in santa monica!

Melvin made a visit to our property in Santa Monica to improve and repair our refrigerator's water pipe (since we're replacing our old refrigerator). he was polite, proficient, took time to detail the various alternatives for the required work, and finished the task promptly. A top-notch plumber!

we were thoroughly pleased with the service from melvin at russell & Sons Plumbing. He was professional, efficient, and quick. melvin fixed our plumbing issue in our bathroom in no time at all. we admired how melvin managed the situation. He showed he was very attentive and demonstrated that he... This company is now under new management and their service has greatly improved, especially in Santa Monica. we are completely satisfied and would highly recommend them.

I was experiencing issues with my gas line, and Russell & Sons Plumbing was called in after the gas was turned off at my Santa Monica property. Melvin showed up, evaluated the situation, performed tests to identify the issue, and clearly outlined my options before proceeding with the needed work to fix the problem (we ended up installing a new service line). Melvin kept me informed throughout the process, which involved a significant amount of work. My appreciation goes to Melvin and Brian!

We recently had our water heater replaced, courtesy of our building warranty company. Brian was quite informed and executed the task brilliantly. Despite the fact that it took a few days to wrap up, primarily due to the need for approval from the home warranty, the work was completed to our satisfaction in Santa Monica. It was particularly reassuring to see the technician, Melvin, taking precautions such as wearing a mask and shoe covers. This was a major advantage.

My job required a revisit from Russell & Sons Plumbing because part of the plumbing work wasn't completed during their initial visit, but I proceeded to settle the full payment anyway. When the construction was finally completed, I could schedule Melvin and Brian to return and complete the job the very next day. That's an excellent example of their top-notch service in Santa Monica.

Melvin, Brian, and another worker from Russell & Sons Plumbing came out to perform a de-scaling service on my cast iron pipes in Santa Monica. They were courteous, skilled, and left everything neat and tidy. They made sure to keep me in the loop throughout the whole process, along with another gentleman, ensuring I grasped each step. I didn't get the feeling that they were just trying to rush off to the next job. It's refreshing to see that under new management, Russell & Sons Plumbing still employs trustworthy, diligent individuals that you can rely on! i would definitely endorse them and wouldn't think twice about using their services again.

I reached out to a plumbing company during the weekend to replace a stuck water heater valve in my Santa Monica home. Melvin, the plumber, arrived punctually and maintained a professional demeanor throughout. He was mindful to keep the working area clean and tidy, which I really appreciated. Under the new ownership, the company charged a reasonable fee for the service, which was performed smoothly and without any problems. Melvin was very friendly and personable, adding to the overall positive experience. The new management is certainly offering great service now!

Melvin was actually able to replace my faulty water heater. Even though they could only attend to me the next day, it was a significant improvement compared to the week-long waiting time quoted by others. From the start, they were friendly and I'm confident they made me a priority. Communication was consistent to keep me updated about the progress. They also informed me when Brian was on his way. Brian was very pleasant and took the time to explain his planned actions and the associated costs. He even pointed out potential discounts. He completed the task efficiently and neatly, without rushing. For any future plumbing needs in Santa Monica, they will be my first call.

During a particularly cold day in Santa Monica, my plumbing system suddenly stopped working. Fortunately, I was able to get in touch with Melvin who was absolutely phenomenal. He called me back and calmly walked me through the repair process over the phone. He was extremely proficient, patient, and provided a top-notch service that any customer would value! Thank you, Melvin, for the outstanding experience! I'm certainly looking forward to utilizing your services again in the future!

I'm genuinely grateful for the plumbers we found in Santa Monica. Their main office is ideally located, which is perfect as we've recently moved into a house with a plumbing system that's just 10 weeks old. The services they offer are exceptional. They boast a wide range of expertise, from fixing simple leaks to handling intricate pipe installations. The quality of their work is superb and always looks fresh and expertly done. Melvin and Brian are simply phenomenal and always ready to help. I can't recommend them enough.

Melvin is hands down the best plumber I've ever had the pleasure of hiring. He quickly diagnosed the issue at hand. Despite facing several obstacles, he stayed way past his designated time to ensure the problem was completely resolved. Such a professional! I intend to use this plumbing service again under its new ownership in Santa Monica, and I would recommend them to anyone in need of assistance. Their 5-star service is truly commendable!

Brian from Russell & Sons Plumbing was an exceptional technician, comprehensive, and took the effort to guide me about my plumbing system and which fixes should be prioritized. He finished all requested services and delivered excellent customer service! I never felt pressured to go for any unneeded repairs. Under the new management, Russell & Sons Plumbing is now providing even better services. Highly recommended if you're in Santa Monica!

I was incredibly satisfied with the plumbing work that Brian completed at our residence in Santa Monica. He was not only professional and polite but also extremely efficient. Brian called me 40 minutes prior to his arrival and continually updated me regarding the progress of his work, including when it was necessary to shut off the water and gas. Despite his expertise, he still managed to explain the process to me in a way that was easy to understand. I was particularly impressed with how he tidied up after the job, leaving my home even cleaner than it was before he arrived. Without a doubt, I would highly recommend Brian for any plumbing needs and will certainly call upon his services again.

Melvin from Russell & Sons Plumbing arrived promptly at the agreed time. He thoroughly inspected our rooftop plumbing unit, quickly identified the problem, and explained the issue and his proposed solution in a way that was easy for us to understand. He informed us that he needed to visit the plumbing supply store and promised to return as soon as possible to carry out the repair. True to his word, Melvin was back within the hour and managed to fix the issue the same day. Before leaving, he checked in with us to ensure everything was satisfactory. We were very impressed with Melvin's professionalism, clear communication, and neat appearance. His service was greatly appreciated in Santa Monica.

Our go-to plumber from here on out. Brian fitted a Toto toilet top for us at our home in Santa Monica. We were grateful that he wore a mask for safety. Russell & Sons Plumbing is a family business, with Melvin, who handles the scheduling, being quite accommodating. I'm almost hesitant to leave this excellent review as it might make booking them in the future more challenging. However, if you're after a reliable plumbing company that knows their stuff and charges reasonable rates, give them a call. The company is now under new management, who are dedicated to providing top-notch service.

I found a local plumber in Santa Monica through a Google search when I had a sudden emergency with my main drain being completely clogged right before I was expecting guests for a party. None of the toilets worked and we couldn’t use any of the sinks or showers, which was really stressful! The team answered my call right away and showed up quickly, just as they said they would. Melvin was really professional and took care of the drain issue efficiently, making sure everything was working perfectly before leaving. I was so grateful they responded so fast, even though it was late in the evening and they had just returned from vacation. If you need a reliable plumber in Santa Monica, I highly recommend giving them a call. They really care about their customers and get the job done right.

Mitch was very quick to respond to my initial inquiry. He and his assistant installed the tankless water heater efficiently. Mitch was also very helpful in explaining how the tankless water heater works. I highly recommend West Side Water Heaters!