Ongaro & Sons

called with an emergency water leak on a Saturday. Got an AI customer service person who did not understand our answers and could not service us for three days. Absolutely unacceptable. Need to speak with a live person when we are having an emergency not an AI representative.

We went with Ongaro and Sons for our re-pipe and drainage work because of their long history and Yelp reviews. We’re very impressed with
Kyle and his team, Russell, Zack, and Omar. Throughout the entire project, they conducted themselves professionally, respectful, and kept place clean with minmal disruptions. Kyle was our main point of contact. He addressed all our concerns and curiosities. He was always the first to arrive and last to leave. At the end of each day, he would update us of his team’s progress and ask if we’d any questions. When Kyle and team found issues during the project, he always explained to us of the problem, offered options on the approach, and pros and cons of each. We really appreciate he and his team’s honesty, transparency, and suggestions.
Needless to say, we would definitely reach out to Ongaro and Sons for future projects because of our amazing experience with Team Kyle!

A skilled team installed a new water heater, various shut off valves, a main pressure reducing valve and various incidentals. They worked steadily throughout one day and our water was back in operation by 4:00 p.m. the team leader provided a thorough explanation of all the work that was done and was available to answer any questions. We highly recommend Ungaro and Sons for a job well done.