All reviews for Straight Shooter Heating & Cooling

Straight Shooter Heating & Cooling is truly amazing! Jordan went above and beyond to get us back up and running. Unlike other companies that try to sell you a new compressor or an entire AC unit right away, these guys focus on actually fixing the problem. That integrity clearly comes from the top - Ken, one of the owners, is indeed a 'Straight Shooter.' Highly recommend!

We had a great experience with Straight Shooter. We purchased an old home with an old heating and cooling system. Straight shooter provided three quotes that allowed us to choose the extent of work we wanted to do, while still addressing every essential issue. Our technician, Nick, was friendly and knowledgeable. Our heater is working great and I feel confident knowing our air is cleaner. AND he cleaned up so you couldn’t even tell he was here after. Thank you!

Huge thanks to Aaron and the entire team at Straight Shooters Heating and Cooling!

This past week, our company faced a major challenge while on the road. We had one of our event trucks travel from Austin, Texas to California for a series of events, and the AC unit in our mobile showroom—critical to our presentations—unexpectedly went out. We were in a tough spot, unsure if we’d be able to find anyone capable of working on a specialized setup like this.

Aaron responded quickly and was on-site the very next day. He helped us coordinate and install a new heat pump and mini-split system directly onto the truck. This was no easy job, and the level of professionalism, expertise, and honesty he and the Straight Shooters team brought to the table was outstanding.

Thanks to their hard work and dedication, we were able to stay on schedule and complete all our events here in California. I can’t recommend Straight Shooters Heating and Cooling highly enough—they truly saved us.

We had a great experience from start to finish with Straight Shooter. Our technician, Nick, was awesome. He quickly identified the issue, got the replacement part from our warranty and got the job done even earlier than scheduled thanks to a cancellation. You definitely get the quality you pay for with Straight Shooter. Pleased to have found them!

After another company didn't show up in their promised window, I called Straight Shooter Heating and Cooling. Their customer service was great and shockingly were able to get someone out on the same day. Jordan P arrived, was polite, covered his shoes and assessed our system and concerns. Our AC is up and running again and based on our experience with Jordan, we'd love to continue to do business and maintain our HVAC with him and his team.

Straight Shooter Heating & Cooling came out to my house and the technician provided amazing service. My unit wasn’t working, and with a small baby in the house I was really worried we wouldn’t be able to get it fixed quickly.
Thankfully, the Straight Shooter team was able to do a same-day repair and truly saved the day. The technician was professional, efficient, and got everything working again fast.
What really stood out was that the owner, Scott, even reached out afterward to make sure I was taken care of. That level of customer service means a lot. I would absolutely recommend Straight Shooter Heating & Cooling to anyone who needs reliable and responsive service.

Wow! Joe came first. Awesome dude. Gave me everything I asked for at a really good price. A few days later, Kenneth and Rayy showed up for the install. In addition to an absolutely wonderful job, they were professional, efficient, and answered all my questions. A delight to work with. I love my new split unit. It looks so good. Thank you Straight Shooter.

I called SS to inspect my AC before the long Labor Day weekend. It was making a buzzing sound. I thought this might be a failing capacitor, which I shared with Melissa who helpfully dispatched Aaron to my house right away.

Aaron inspected the system and said that while the relay was failing and the whole system would need to be replaced within the year, all I needed to last the rest of the summer was a refrigerant recharge. I paid $600 for that. I noticed a “membership” charge for $100. I let Aaron keep it on as long as the recurring billing was turned off.

Two days later, the system completely stopped blowing cold air. I had Aaron come back to inspect and he said the compressor was bad and quoted me a few complete HVAC system replacements. I asked why this didn’t come up two days prior and he said, “Things happen.”

I called in two other companies to inspect SS’s work. They both said adding refrigerant to the system, which was blowing cold air before SS touched it, caused a high pressure condition that finished off the compressor. So I ended up in the exact situation I was trying to avoid: Labor Day weekend with no AC and being forced to replace the HVAC system now.

I won’t be doing business with SS again.