Reviews of local pros in Santee, California

Our air conditioning stopped working, and Tim was kind enough to come by promptly to service it. He consistently ensures that all of my questions are answered and thoroughly explains the work he is performing. His prompt diagnosis and immediate repair of the problem were greatly appreciated. This positive experience reinforces our satisfaction with Heynow Heating and Air Conditioning, as this is our second time utilizing their services. We would like to express our gratitude to Tim for his exceptional service. Thank you, Tim.😊

I can’t say enough wonderful things about Tim and Hey Now! I was first referred to Tim by a colleague at work during a heat wave and the AC at home went out. My two elderly grandparents live with us and we needed help! Tim was literally at my house within one hour of the phone call to save the day. Since then, he is the only professional I will let touch our equipment. He has performed routine services and also several fixes. He is responsive, prompt, and extremely reasonable. Tim is so knowledgeable about what he does, I feel so confident with his work on our home. Plus, he’s local and family oriented. We would rather support Tim and Hey Now over some large company any day. Tim has our business for life!

HEYNOW has worked on my HVAC system and made detailed adjustments and corrections for optimum performance snd comfort. The owner, Tim, is a true professional. He takes the time to explain your options and help you select the best alternative for your project. He is honest and really cares about what he does. Tim does not leave important detaila or cut corners. Lately, Tim provided me with professional advice regarding my planned electric heating system I should consider in conjunction with my solar project. He is my to go guy!

I had an amazing experience with HEYNOW heating and air! Tim, the owner, is not only fair and honest but also incredibly knowledgeable about HVAC units. Unlike other contractors who just try to change parts until they stumble upon a fix, Tim diagnosed and resolved our unit's issue right away. His professionalism is truly unmatched, and I highly recommend HEYNOW heating and air to anyone in need of HVAC services. You can't go wrong with this company!

I wish there were more than 5 stars to give! Tim earned every one!

The Storm Family.

Tim was 5 stars all around. He took the time to repair and reconstruct not only our thermostat but our air conditioning unit all around. He knows his stuff.

Tim responded to a late evening emergency call when my air conditioning stopped work on a very hot day with a 2 month old at home. I appreciated his communication and transparency during the initial call and throughout his service early the next morning. He quickly diagnosed the problem and replaced the malfunctioning part all while educating me on my unit and giving me tips for future upkeep. I would highly recommend HeyNow if you value an honest, professional and knowledgeable service.

Tim did an amazing job installing our mini splits. I would highly recommend him. He walked me through the process before he started and was very knowledgeable on any questions I had. His pricing was amazing and we finally got ac that our house has never had just in time for summer. Thank you again Tim!!!

Tim did an incredible job. I had an AC system installed at my old house and had 4 other bids for this house, but HEYNOW was by far the best. Tim listened to what I wanted, and helped me decide what was most beneficial. The quality of work and detail was excellent.

Tim is hands down the best HVAC expert I’ve ever worked with. He’s very knowledgeable, fair, and friendly. He’s committed to solving your problem and is very transparent about the pathway and price. He’s not interested in upselling things you don’t need. Instead, he works towards your goals, and he will guide you through the process using his expertise and experience. I highly recommend using his company over the larger providers as you will get a personalized and fair approach.

Tim was professional, punctual and explained in great detail each step of the process of fixing our AC issues. He is very knowledgeable on any AC/furnace system and gave us some great tips and recommendations on how to manage/ monitor our system.
His price was fair and he was not trying to upsell us anything.
Highly recommend Tim and his company!

Tim is amazing. He spent 40 minutes on the phone with me trying to help me figure out my problem while he was camping. He is super educated on AC. He is honest and very caring. He was able to help us with our AC and it works awesome. First time we have had an AC that actually cools the house and you can’t hear running 5 doors down. I highly recommend him and his company. Trustworthy and talented. Blessed to have him as our permanent AC person. He took care of my sister in law, took care of us and I will recommend him to everyone!

I had a full AC and duct upgrade from heynow. Tim did a great job from start to finish. During the bidding phase he was very thorough in recording room sizes (for load calcs), understanding where the shortcomings were in my current system, and what I wanted in the new one. Most importantly he offered me choices and information to make decisions. He explains things logically in a way that’s easy to understand. I had a few bids and others might use some industry jargon or terms someone in the HVAC industry wouldn’t understand, but Tim made sure to explain what effect a choice has on the overall system performance. Finally, he wasn’t pushy with install dates offering “extra discounts if you sign up before I walk out the door” like other companies. He gave a straight forward and honest price which I really appreciated.

The installation itself was also great, he and his crew were professional, came in and efficiently completed the job cleaning up as they go. The work is extremely high quality, not only what I saw in the house, but even the ducting when I went up into the attic afterwards. I couldn’t ask for a better experience. Afterwards he made sure to explain the system maintenance, some slight config/troubleshooting advice for the future if I ever need it. The knowledge empowers me to confidently take care of the system going forward. He is super passionate about his work and it shows in the quality and in his work ethic. I would highly recommend them to anyone looking for maintenance or upgrades. I’m incredibly happy with my new system.

Tim is knowledgeable, reliable, ethical, hardworking, and friendly. If you are in need of an HVAC contractor, regardless of the size of your job (from minisplit installation to large commercial system repair and installation), you won't go wrong with TIm. Highly recommend!

I can’t say enough about Tim and his incredible professionalism! He not only takes pride in his work and craft, his service was impeccable. His knowledge, explanation and attention to detail is honest, and fair. We couldn’t have been more grateful for him taking care of us with such short notice and urgency for an emergency repair on a 90+ degree day. Not only did he fix our problem, he took the time for a follow up text just to make sure everything was working properly. We definitely will refer and recommend Tim to anyone that may need HVAC services, and there is no doubt that he will be our first call for any of our HVAC maintenance going forward. Thank you HEYNOW!!

Tim from Hey Now is absolutely amazing! When our AC unexpectedly quit, Tim managed to come out the same day, despite his busy schedule. He provided an honest assessment and worked with us on the price of a new unit. Even though he was booked until Wednesday (6/26/24), Tim made time to come on Tuesday (6/25/24) because he knew we were sweltering in East County with 90-degree heat. His dedication, fairness, and kindness are unmatched. Tim has certainly earned a lifetime customer in me!

Tim and his guys did a perfect job with the whole process, from the estimate, scheduling and installation. He came highly recommended, and after everything was complete, I can see why. Also blew the doors off the competition financially as well!

We just had Tim finish two Mini split projects for us and would use him again. He has been professional, knowledgeable and trustworthy. He has fair pricing. Tim listens to your needs and completes the job in a thorough and timely manner. We highly recommend Tim for all of your heating and air conditioning needs HEYNOW!!

Tim did an excellent job relocating the AC unit in my house, and I couldn't be more pleased with the service. He proved to be an incredibly innovative problem solver, coming up with effective solutions to any challenges that arose during the project. His communication skills were excellent, keeping me informed every step of the way. The job was completed very quickly, without compromising on quality, and I found him to be extremely honest throughout the process. To top it all off, the price was very fair. I highly recommend Tim for any AC-related work.

Just had a great experience with HEYNOW Heating and Air Conditioning. The owner, Tim, came out personally to diagnose my HVAC unit—super trustworthy, efficient, and didn’t waste any time trying to upsell me on services I didn’t need. He was honest and straightforward, exactly what you’d hope for from a local small business owner. From now on, he’s my first call for anything heating and AC related. I’d highly recommend this business.

Tim was absolutely amazing. My compressor had stopped working and I'd heard from another company that it would need to be replaced. Tim found the problems quickly and not only fixed them but also came in to change my air filter and talk about whole house fans. 10/10 will use again.

I’ve worked with Tim on two separate occasions. The first time was to investigate a suspected leak in my HVAC condensation line (turns out, it wasn’t a leak). This time, I called him to inspect and perform any necessary maintenance on my 30+ year old HVAC system.

Tim did exactly what I needed. He took photos of the unit’s components when he went up to the roof so I could see their condition firsthand — rusty, but still working fine. He had nothing but positive things to say about my old HVAC and assured me I could keep using it without worry.

What I appreciated most was that Tim didn’t try to upsell me on a new system or suggest unnecessary upgrades or repairs for my old HVAC, even though he easily could have—I honestly expected it would need something after so many years without service. When the day comes that I need a repair or a new unit, I’ll definitely be calling Tim again.

Highly recommend!