Elite Duct Cleaning

From scheduling to completion, everything went smoothly. The technician arrived prepared, carefully inspected the equipment, and addressed all concerns professionally. The work area was kept clean, and the final results were excellent. It is refreshing to work with professionals who value customer service and take pride in their work.

We had persistent dust around the house, no matter how much we cleaned. A friend suggested air duct cleaning might help and it sure did. The tech found clogged vents, did a complete furnace cleaning, and also cleaned the blower motor and coils. He recommended a UV light system to help with dust and allergens. Now the house stays clean longer, and my wife’s asthma has improved.!!

I normally don’t write reviews, but this company’s service was so bad that I feel obligated to warn others.

1. Late and unprofessional arrival
The technician called at 11:33 am and said he was 15 minutes away. At 12:30 he still hadn’t showed up so we called him. He said he called us by mistake and meant to call another client. He then said he would be at our house in an hour. At 1:52 PM he called saying he would arrive in five minutes. At 2:02 PM I looked out the front door and noticed he was sitting in his van. At 2:03 PM he simply drove away. When I checked my Ring camera, it showed that he pulled in at 2:00 PM, took his ladder out, never knocked on the door, then put it back and left.

We called him immediately. He claimed he knocked for 5 minutes and “no one was there,” and said he would turn around. He did not. We called the company and were told he would come back shortly. He finally returned 25 minutes later with no explanation.

2. Bait-and-switch pricing
I was quoted $199 for negative air cleaning of vents and returns. The technician looked at the vents and told me “negative air does not actually clean,” and said I would need a different cleaning. He quoted $1,200 — then said they were “running a special” and could do it for $800. When I questioned the price, he then offered a “final best price” of $600 to clean just two vents. No special materials, all manual labor. In other words: massive upsell and pressure tactics.

3. Unprofessional attitude
When I refused service and told him I would not be paying more than the quoted $199, he told me he had “driven two hours” to get here, as if that justified changing the price on site. I told him I don’t appreciate bait-and-switch tactics.

After this experience, it was clear they rely on deceptive pricing and hope customers will cave in. Completely unacceptable.

If you want honest, professional service, look elsewhere. This company wasted my time, was dishonest about pricing, and showed zero respect for the customer.