Armstrong Garden Centers

BEWARE OF THEIR MEMBERSHIP POLICY

I was hopeful when I arrived at Armstrong that I would have a better experience.

I called ahead of time about their night blooming jasmine about a week ago. The sales person told me they had two left and they would hold them for me at the front - so I was exited to head over there and grab them.

Once I arrived at the front register area, the sales person pulled them from behind the barrier for me — and they were the most scrawny under watered plants, comparatively, in the whole nursery.

I almost walked away, but I really wanted to see if it was possible for them to bounce back, as a good plant mom. I was told, if they didn’t I could get a full refund on the plants with a Armstrong membership.

The saleswoman said they would return to health after consistent watering and replanting — never mind that under their care, the plants were BONE DRY. So, I bought them, hoping to give these orphan plants a home.

After two days, the plants began to dry up and loose their leaves. I noticed some webbing and small insects on the underside of the leaves - I suspected spider mites. After a few days the issue only worsened, even with the use of an organic insecticide/neem oil.

A week and a half passes and the plans are almost dead and I had to take them out of the soil to protect my other plants.

Upon taking them back to Armstrong for my “refund” I was chastised by the saleswoman about my plant care practices. She inspected the plants and told me there were no spider mites despite my showing her photographs. She proceeded to tell me that I should always call ahead and consult them for plant advice.

I almost laughed out loud. When I requested a full refund she said all she could do was issue me a gift card and that it was in the ‘fine’ print. They only will accept ‘viable’ plants that they can re-sell for a full refund.

With COVID-19 safety practices, I was never presented with anything about the membership policy. The salesperson just signed me up on her computer...

When I told the salesperson that upon returning the plant, she said it’s in the fine print and I should pay attention next time - and only gave me a gift card.

That said I will not be using that gift card anytime soon - nor will I buy my plants or anything else here again.

Horrible experience and customer service....

This is the only place I go for anything plant related! They're so knowledgable and friendly. Got my Christmas tree there today, and the worker pointed me to the freshest trees and was fast and helpful in getting it packed up. They're really the best.

Good quality flowers in 4 inch pots at $4.99 and a large selection of decorative plants and trees.
Great value and friendly staff.