HVAC reviews in Sierra Madre, California

Came home from a two-week trip to find my house sweltering, with temperatures soaring to unbearable levels. I quickly searched for an HVAC company online but had some doubts about those with supposedly 12,000 five-star reviews - their actual Google ratings were more like 3.5 stars. Luckily, the owner sent someone over promptly, and I was impressed by the tech's expertise. Although a newbie at home maintenance myself, having learned a thing or two from this experience would be helpful. The technician quickly identified the problem with a broken capacitor and fixed it in under an hour, which was a relief. To my surprise, the cost was reasonable, requiring only one replacement part. It took around 22 hours for the house to cool down again, but crisis averted nonetheless - thanks.

I stumbled upon this company while I was searching for a reliable home services provider, and I'm glad I gave them a shot. The owner's friendly demeanor on the phone had me feeling pretty confident from the start. When the technician arrived to work on my three systems as part of their annual tune-up plan, I was blown away by his expertise and professionalism. He took the time to explain everything he was doing and made sure I was comfortable with each step. Given that two of my systems are over 30 years old, I was expecting some major issues - especially with the freon levels. But to my surprise, all three units were in great shape, and only the older system needed a contact replacement. The technician even went out of his way to use genuine OEM parts from 40 years ago. Overall, I'm thoroughly impressed with this company's service, value, and commitment to customer satisfaction - if I could give them more than five stars, I would.

We hired this company to replace our old AC unit after 18 years of service. The owner took the time to explain our current setup, its limitations, and how it would be upgraded with the new system. His initial quote was fair and accurate, and he got a team out quickly to make the changes. I appreciated that he didn't try to sell us anything; instead, his goal seemed to be helpful customer service. When issues arose after installation, including uneven cooling in our rooms, he was responsive and diagnosed the problem as dirty plenums and poorly positioned air ducts – a job the original builder had done poorly years ago. We've found someone we trust for new system installations and repairs, and we look forward to their team coming out for bi-annual maintenance.

This company's customer service is top-notch. I'm very impressed with the owner and his team, especially when they handled a challenging AC installation at my rental property. They were efficient and kept me informed every step of the way. Their integrity and professionalism won me over - I felt like I could trust them completely. The pricing was fair, and I'll definitely be back for future services.

They're great. I'll break it down: first, communication was top-notch - I could text a real person who explained my options clearly. Second, they worked hard; given the complexity of my system, removing the motor for replacement was tricky, but they came up with a solution. Third, no high-pressure sales pitches. Overall, I'm impressed and will definitely be reaching out to them again.

For all the pets.

Keep up the great service.

Effective air purifier captures microscopic pollutants.

The technician was incredibly friendly and professional, setting a high standard for customer service that few others have matched.

I highly recommend this HVAC service for fast and reliable repairs - they got my AC up and running in no time.

Quick and trustworthy furnace fixers who did a great job without breaking the bank - now my heating's working like new.

Quick response, good work – they fixed my heating system on the spot, no complaints whatsoever.

We had a potentially shady experience with this company. Our A/C wasn't working, and a technician arrived with a quote for a faulty "starter" replacement, which was ridiculously high at $750 for a unit from 2014. The technician seemed to be making up the diagnosis on the spot. After doing some research, we suspected it was just a capacitor problem, which is an easy and cheap fix - we replaced the capacitor ourselves for $17. Now our A/C is working fine again. It's clear that their business model relies on overcharging customers with false diagnoses; avoid them at all costs.

Terrible start from the get-go. I booked a technician for the next day after speaking with customer service, but they didn't provide a specific arrival window. When I checked in an hour later and hadn't heard back, I was met with a dismissive "Hi, 5-6". That's not exactly reassuring considering I had other commitments at the time.

Apparently, this is how you treat your customers when you can't follow through on appointments. Needless to say, I won't be giving them another chance. Sorry, but I'll be taking my business elsewhere.