Plumbing reviews in South San Francisco, California

Gem came on time and was very knowledgeable and helpful. He knew the right questions to ask and pin pointed the issue within seconds. He explained carefully what the issue was and we also shared a joke or two regarding our children and growing up. Was glad to meet Gem. I would recommend him to family and friends! Super friendly and engaging! Thanks Gem!

Rich from the company was always good at responding and scheduling the quarterly drain cleanings for my building. Onsite he was always great with his customer service skills working with me on what needed to get done and how to get it done in the best possible way to complete the task at hand.

There’s only two jobs that I can claim that Vango rooter did a great job, fast response and cleanliness. I have them came out to fix a main water pipe leak which it will cost me nearly 7k because it was a bigger problem than I thought. First I was hesitating about going with Vango rooter since they’re new and starting up a business and not yet fully established. But 7k was slightly cheaper than the others guys so I go with Vango . Big mistake I make, they have to drill a hole through a wall pillar to get a pipe in was all crickets and the way they do it was not professional. The concrete they put on my driveway was cheap and poorly put in, dropped little more than 1/2 inside and visible signs of cracking in the middle only after 4 months. Even when I avoided a whole month not parked my car or going over the concrete. The main water cover was sinking more than 4 inches. What disappointing me was I told Eddies to take photos each step of the work progress and send it to me while I’m at work, but he never did. Now I know y, because they were doing it the cheap way. I strongly don’t recommended this company to anyone out there if the job is going to be more than 2k plus. They new to these business and they will screw up the work.

Paul is the plumber that we always request for our services here in St. Francis convalescent. He is professional, reliable and always on time. He is to be trusted and always explain what’s wrong and what needs to be done. If anyone needs servicing I highly recommend this company and request for Paul.

Hi, I would like to compliment your employee Richard. The service that was completed was a Lateral video of my sewer line. The clean out was clues on and Richard was able to take it off cleanly with a saw. He then perform a audio and video 30 feet to the man hole. He cleaned up the area nicely. I then bought a clean out cap. Richard completed the inspection report and gave me a copy of the DVD. He had a mask on as he perform the task. He is a asset for VanGo. Thank you!
Frank Leong

Gem was professional and personable, he took the time to explain to me, what was clogging our bathtub drain. There was a struggle in the beginning, because the water wasn’t going down the drain after he initially finished, but he was patient and persistent, so that the work would be finished. I respect and applaud his efforts and time spent on making sure our bathtub problem was resolved. Great job Gem!

I bought a water heater less than 1 year and a half. I was told it was top of the line paid over $3k and it's not working. It's under warranty but it needs parts that they do not carry mind you for a brand they sell. Parts are ordered from who knows where meanwhile an 82 year old woman has not hot water how is she to do anything without hot water they should replace it with a new one ore offer a loner I'm mean 5 days without hot water is unacceptable never again will do business with them. They said we will fix it for free ok but it's under warranty My poor mom has no hot water how cruel can you be to an old lady .t hey fixed it 3days later I'm glad it was fixed very nice people but still 3 days

Ricardo did a great job installing our new faucet. He helped to coordinate with our HOA to shut the water off, made sure to show up on time, and kept in contact with me throughout the entire process. He also did some extra work to make sure the new soap dispenser fit. Thanks again!

We have been using VanGo for quite some time. I’ve known Paul for at least12 years and he has always been extremely professional and alway gets the job done. I definitely recommend VanGo for all drain problems because they wil unclog what ever their is.

Arnel & Wayne have been so incredible to work with! I ask for them specifically because they are so responsive and truly care about the work that they do for us.

Thank you both for all of your hard work! VanGo Rooters is amazing to work with because of employees like them!

Andrew and Glen were the professionals who came to install my toilet and sink and they both did a FANTASTIC job. They were both extremely professional, kind, and hard working. I highly recommend VanGo Rooter, Andrew, and Glen to anyone who needs plumbing (or any related) work in their business or home.

I’m a property manager of a 195 units, we tend to have a lot of plumbing issues, so there for use a lot of plumbing services. None really seem to get the job done. Paul is the only plumber that would come and get the job! He is a great plumber and I trust his advice. He always finds the problem and gives me honest feed back on the work. He’s very reliable and I highly recommend him!

As a manager of a non-profit affordable apartment complex it is always a struggle to find great vendors. I found Van Go Rooter and their rep Arnel Yabut has been assisting me for over a year now. He is extremely responsive to phone calls & email. Helpful with scheduling, emergency calls, bigger projects and annual projects. Their team of techs have always been professional, respectful to me and my residents, helpful and super knowledgeable. I have asked a ton of questions on a job and they were patient and explanatory without being condescending. I know they can do the biggest new installations like water heaters etc.. down to the tiny annoying angle stops and clogged drains. I would highly recommend their team!!!! Not a paid advertisement-just a very satisfied customer.

I’ve used VanGo more than 20 times now. I always receive great customer service, professionalism, great rates, and great information from each job they do. Rich has helped me on many occasions and has always kept it very professional, clear with his diagnosis, and accurate repairs along with informative follow ups.

Gem, the plumber, was professional, on time, thorough and efficient in the several plumbing services he provided. He explained things in simple terms to me and was very competent. I would highly recommend Gem at Van Go to anyone who wants a positive plumbing service experience. Thank you, Gem!

I have used VanGo Rooter for many years. They have always provided reasonable estimate, great work and there always on time. Such a dependable company. Paul has been awesome, he’s always there when I need him and I can count on him. .

Paul was polite and informative in regards to our clogged drains here in Costco. He informed us up front what he was going to do and asked multiple times if we had any questions just to be sure we understood and to make sure all of our questions were answered. He showed up whenever we needed him. We have called them numerous times and have never failed to perform. I would highly recommend him and will ask for him on any future plumbing problems. !

We have recently needed plumbing services at multiple properties and VanGo was incredibly responsive! We had them out once for what we thought was a clog in a toilet line from tile debris from a floor remodel. After snaking the line and finding nothing, we were puzzled and they determined that we had bought a bad toilet, just out of the box brand new. The owner even personally swung by and confirmed that it was indeed the case. Never knew toilets came out bad. The personal touch is a sign of a business that cares.
We were in the process of losing a water heater as well and VanGo came out same day and replaced it. We thought it was a bad valve but in fact it was determined that the water heater was failing. VanGo was able to replace it same day before it failed and flooded our garage. Great job and great service at reasonable rates.

I’ve been using VanGo rooter for years. Let me share my fist experience. I had an issue with my water heater. Eddie came early to assess the situation. It was a burner problem. He came back before midday fixed the problem. I came to find out he drove over 100 miles to pickup the part. We are very thankful he went out of his way to get my water heater going due to him finding out we had a newborn. They are very professional from the managers down to the technicians. I will not use another plumbing company but VanGo Rooter

Paul with Vango Rooter does excellent service! Always going above and beyond to make sure the job gets done right the 1st time!! He is 1 call away and ready to go!!! He’s the go to when your in a pinch!!! Always comes through every situation I’ve had whether urinal clogged, pipes backed up, relocating pipes, water heater replacement/ repair, faucet replacement and much more!!! He’s an honest and trustworthy person and that will never take advantage and always be upfront about everything!!! If you look elsewhere your wasting your time!!!

A gentleman named Gem came today to handle a couple of plumbing-related repairs at our home. Mr. gem was courteous, professional, informative and informed; most importantly, he got the job done! The service he provided exceeded my expectation.

Gem is the SECOND person from VanGo that had come to make repairs at our home during the past 2 weeks. The previous service technician (can't recall his name) was equally professional and proficient. That says a lot about the quality of the company itself! We were very satisfied customers! Thank you.