All reviews for Eagle Construction

After the fire, our whole house was destroyed. During this stressful time, people of eagle construction especially Jack and Ruben gave us hope. Their hard work and determination to fix the house, always notifying us and keeping us in the loop of what was going on made the process very smooth and stress free. I could not thank them enough for their service and giving us our house back the way it was.

We hired Eagle Construction to repair and update our kitchen when we had water damage. They were great to work with. They all were very professional and really cared to take amazing care of us during this stressful time. Robert Marshal was our project manager who took such great care of us. Always promptly updating us on the progress and dates. He even would offer us some extra help with things he didn’t have to do for us, out of the kindness of his heart. All of the crew that visited our home were kind, courteous, clean and efficient; always doing a perfect job. And another shout out to our countertop and cabinet man, Jared Rocha from Rochas Cabinets who gave us exactly what we wanted! And West Coast Electrical for installing our lights. All around amazing job! Would definitely hire them again and recommend to anyone!

Our home experienced flooding, and the first floor was extensively damaged. Our insurance was useless, so we called several construction companies to request bids. After several bids, we selected Eagle Construction for several reasons. They offer a high level of customer service, from the office staff and project managers to the crew. Everyone went above and beyond to provide us with assistance, recommendations, and suggestions on how to navigate the remediation and repair procedure. Robert Marshall, our project manager, was invaluable. He spent so much time explaining the process and the next steps. He understood our urgency to return home while ensuring that we received the highest quality workmanship. Rob was with us every step of the way. Eagle only works with the most reputable subcontractors. Each subcontractor was polite, reliable, and met all set timelines. This occurred over the holidays, which did not slow anyone down or delay the project. Every person who came into our home treated it as if it were theirs and ensured everything was of the highest quality. We could not be happier with the result. While the experience began as a nightmare, Eagle Construction allowed us to relax and enjoy the holidays while they took care of everything. We could not give them a higher rating.

Although the experience was a stressful the owner did in fact come to speak to me to make it right.

Eagel Construction did a kitchen remodel job for us due water damage and it has been a very bad experience....probably the worst. Below are a few things that I would mention:
1.There is absolutely no communication between our "project manager" and me. I have been the one reaching out to him to ask for project cost to endure we were in bugdet which I never received and now we are over budget.FYI....I have text messages to prove I was asking for this.
2. The had to complain numerous time because the cabinets were wrong, the island was wrong, there were open spaces under the cabinet, painting wasn't done right
3. Now for the billing aspect we were given a certain amount for the project and the insurance company listed line items and money associated with these lines items. Eagel Construction charged me for thing that they did not do and I am still trying to talk to the "project manager" to rectifie the amount owed.

4. I've sent so much time looking at line items, continously reaching out it has been a very taxing experience.

I would not recommend them to anyone. Please note that Granite Galleria in Turock is also the company that they use because it is a family business. Many of the errors that costed me money was due because of them and their lack of details and oversight.

Eagle did a fantastic thorough job on my floor repair. It took longer than I wanted but they kept me updated through the whole process. I had to work with several people but the coordinating contractor Rueben C. orchestrated the various departments smoothly and efficiently. He responded to my calls immediately! Fantastic work!

I debated about reviewing this company because I didn’t have a lot of nice things to say compared to the nice things I do have to say. But they worked on my house from 2021 to 2022 and it still irritates me till this day in 2024 the work that was done in here, they were very sloppy in many areas. They took over a year to do something that would’ve took two months. And when they left, I still had to paint over splashes of I don’t know what on my wall after I asked them to paint over it.. if I have a new wall I shouldn’t have splashes of cement or whatever the dark grey stuff was on my wall. My foot got poked by many of those carpet needle things. I don’t even know what they’re called, but I assume they’re supposed to be holding down the floor, which is creaky and sounding like it’s not nailed down fully. Every area in my wall where there’s a pipe like under the bathroom sink and in the laundry area has a big hole gap in the wall. It’s very tacky. It’s very irritating to still be looking at. Also, under my window seal, there are gaps and holes. In some ways they tried to help me, but they also costed me money, and they were very rude about it. For example, I paid an electrician to fix my doorbells and they were working doorbells until Eagle Construction came to work in my house and all of a sudden my doorbells were not working and they did not want to fix it and he gave me a attitude about it. They gave me two different baseboard sizes. I just went with it because they didn’t have what they were supposed to have and they were taking long enough and I wanted to go home with my toddler. Also, the trimming on the wall they left the big ugly gap in the trimming where the wall was not even or sanded down evenly.. it was clumpy in that area and I had to ask him to fix it. He caught an attitude about that, and then turn around and put a different type of trimming in my hallway that doesn’t match the rest of the house without even telling me so I came home to find that I have a different trimming in my hallway versus the rest of the house. They left three outlets without power too. I promise I can go on and on about the things I don’t like, but there were a couple ways that they did help me and I acknowledge that, but you can’t help me and cost me money at the same time ..that cancels out the Help. The lack of response, the rudeness plus they barely worked in my house. It took so long because they were almost never there, and he yelled at me when I was Frustrated, calling him out for his lack of delivering on his word. I had to call out many things that were not done right. He spoke to me like I was incompetent at times. I work in the construction industry myself so he was upset that he couldn’t just tell me anything and I believe it. In some ways, I feel like they tried to take advantage of me because I’m a female (and hopefully not because I’m a black female) who didn’t have that much money. I do feel discriminated against in someway but the man Robert who tried to help me by charging me only $200 to fix a corner of dry rot and save me money in some areas like doing the hallway closet differently. He wasn’t the one working in my house, but he was the one catching many attitudes! Honestly, if I had to weigh the good and the bad, the bad outweigh, the good, and although it looked nice when done I would never hire them again.

Do not do business with this company. The only reason I went with Eagle Construction was because my insurance company had them as an option. I regret it. They take months to even set up an appointment and when they do it takes months for them to start a project. They have one stucco guy they use so your project could take weeks by the time he gets out. The only positive thing I can say is Michelle in the office was very nice. I warn you now...do not go with this company. They wasted my time and did not care.

My experience with Eagle Construction has been worst than I imagined possible. Hundreds of emails ago, before spending ~1000 hours managing their project, and 2 years ago, Nationwide assigned Eagle Construction to my project. The estimator, Zach, went over everything that they would be repairing and quoted ~$8000. It was clear to me that the project would be much more costly than that (at this point the bid is up to ~$45,000), and I didn't really want to use EC in the first place (their reputation is terrible...for a good reason). Unfortunately, I apparently had no choice but to stick with Eagle Construction or to cash out the $8,000 and have a more reputable company perform the repairs, which was obviously not feasible for that price.

In the original project I was promised that replacing the deck, reframing the front door, and replacing siding were all part of the project. Due to the ambiguous way that EC writes their quotes (by hours of work and square feet of material), I had no choice but to trust what they told me. Since then, they have decided that much of the work which was promised as part of the project is no longer and was never included in the contract.

EC has made a number of significant and costly errors. They worked with JK architecture and produced plans that did not remotely reflect the work discussed; although I asked to see these plans many times, they never showed them to me until after they were submitted to El Dorado county and approved! At this point, new plans had to be drawn up and submitted, where they sat in limbo at the building department for months because of EC's lack of capability.

Over the years which this project has taken, EC has made commitments to timelines which they have then totally disregarded. I felt stuck with them because over the months they made change orders so that the cost of the work more closely reflects what is required (I have had three change orders so far), and in each change order they have provided themselves extra time in order to keep themselves from violating the initially contracted and committed timeline. However, since they still have yet to deliver a quote that would be reasonable for completing the work required for the repair (something I could cash out and have a reputable company complete), I am still stuck with them to this day.

All of this aside, I was optimistic that the workmanship would be OK. I was wrong. There seem to be no two boards that are cut flush; there are large gaps all over, the nailing looks like something I would have done when I was 5. I have never before seen work so subpar.

Perhaps dangerously, EC totally disregarded the county plans; the more I learn about the project the more I realize they did wrong. EC seems happy to correct many of these errors, but only after I notice them and call them out (in fact, they are also happy to let themselves into my house without my knowledge or permission to correct these errors, even though I have repeatedly reprimanded them for unannounced and unauthorized visits. Eventually I reported them to the local police to get these visits to stop.)

Here is a short list of some of the things I think that EC initially did wrong, (and don't count on the inspector catching these, because mine didn't). EC did not put required load bearing blocking beneath the house. EC left gaps between the load bearing rafters and ridge board. EC did not perform 2 of the 3 inspections required by the plans. EC did not apply the required brackets, and did not apply the required nails to the brackets they did use. EC used structural timber that does not meet the building code requirements. EC apparently intended to do the deck repair without obtaining an applicable permit (also, recall that complete replacement was promised).

I tried to keep this short, so there is a lot I left out. The takeaway is: find another contractor. No matter what your insurance company says (they said they were my only choice), no matter what they promises you (it's probably all a lie anyways), no matter what...find another contractor.