Elixir Air Conditioning & Heating

We were in a bind when our house became uncomfortably cold a few weeks ago - not knowing who to turn to, my daughter suggested a particular AC repair company. Her colleague's wife happened to know someone there, which led to the ball being set rolling. After my daughter made the call, I got a call on my cell, and the person who scheduled our appointment was lovely. Within an hour, David arrived at our house. He met with my wife while I was at work and explained the issue with our furnace in a clear manner. He then performed a temporary fix.

David took the time to update me on what was happening, suggesting we replace the furnace. He promised to provide an estimate later that evening, which he did. The options were straightforward - either replace everything or just the furnace. Both prices seemed reasonable, and my wife and I decided to replace the entire system. They called ahead to schedule the installation at a time that worked for us, making it seem like no big deal.

The team who installed the unit, including Grant, Tanner, and David, were all knowledgeable and did an excellent job. Despite working long hours with minimal breaks, they kept up a high level of professionalism. After finishing, they tidied up and explained how the new thermostat worked. The new unit is noticeably quieter than our old one.

I wholeheartedly endorse this AC repair company and their team. I'm confident we made the right choice. Their service was top-notch, and I appreciate everything they've done for us.

We had a critical issue with our furnace's igniter develop a crack overnight. The technician arrived promptly the next morning, thanks to their efficient response. David explained the problem, inspection process, and how the system works. He was also knowledgeable about air conditioning installation and facilitated communication between us and the owner to get a quote. Their service exceeded expectations - professional, informative, and helpful. I would wholeheartedly recommend this home services company for heating and cooling needs.

Grant was genuinely friendly and accommodating. He guided me through selecting a full furnace replacement system, including the equipment and condenser, which met all my requirements. I plan to install it myself with the help of my sister, who's an HVAC technician. What impressed me was that Grant offered a brand-name system while maintaining the factory warranty, which is rare in Sunland. Even though I'm not an expert, Grant explained everything thoroughly and answered my questions without hesitation. His customer service far exceeds what I've experienced recently.