All reviews for Same Day Air Conditioning & Heating

I had Edward fix my AC recently and was thoroughly impressed. He showed up on time, demonstrated expertise, and walked me through every step of the process. His professionalism and knowledge are top-notch, making him an excellent choice for anyone in need of service. I'd highly recommend him without hesitation.

The technician was very friendly and knew their stuff.

They managed a minor delay with scheduling over the holidays, but once sorted, the service was top-notch. Highly recommended without hesitation.

The technician showed up on schedule and was courteous when we met. Upon arrival, he began running a series of tests using a handheld device, assessing various components. His initial assessment identified two potential repair options, both in the $2,000 to $5,000 range, for replacing a circuit board and the entire blower assembly. However, after further examination, he claimed the issue was not with the circuit board and no replacement was necessary. A revised estimate would be significantly lower - under $1,000. I paid for the diagnostic work upfront by card and he left in his truck. Later, I asked him to reattach covers that required screws, which he promptly completed before departing again.

The service provided by this company left a positive impression. The technician, Gabriel, came across as friendly and knowledgeable, taking the time to explain maintenance requirements for my system. He efficiently set up my new thermostat and ensured everything was working correctly before leaving and closing the tag. I'd consider using them again.

We had air duct cleaning scheduled for today. The window they allocated was 12-4, but it's now past 4:30 and I haven't heard a thing from them yet. Despite being present with my phone nearby all day, no one has contacted me. What's more frustrating is that they never provided an estimate, despite knowing our home's square footage - just that they'd show up, estimate the job, and do the work. This lack of communication and planning is infuriating.

This company is a complete scam. They promised same-day service to make a quick buck. The quote for replacing the compressor was outrageously high, considering the brand new OEM unit costs only $1k. Installing a new HVAC system for my tiny 1.5 ton unit was also absurdly priced at $18k. And to top it off, they quoted $500 for installing an accessory booster that should've been a fraction of the cost. The wholesale price of freon is $30, not $230 - it's clear they're engaging in blatant fraud.

My experience with MS Services was a complete letdown. The initial appointment took an excruciatingly long time to schedule, even though the company claims to offer faster appointments for non-warranty customers. When the technician, Andre, arrived, he admitted that he didn't have the necessary equipment and would need to return later to complete the testing.

I was told that the second visit would be free of charge, but after a week with no update, I followed up and was suddenly asked by Joy to pay $450 - which was later escalated to a whopping $720. This discrepancy was not explained in any breakdown provided. Neither Andre nor manager Poonam could provide clarity on the plan of repair or diagnosis.

To make matters worse, Derek was completely unprofessional and rude over the phone, further exacerbating my frustration with MS Services. What's more, another company was able to identify and explain the issue within a single day, highlighting the stark contrast between MS Services' professionalism and that of their competitors.