Water Damage Restoration reviews in Sunnyvale, California

RECOMMENDED! SERVPRO of Mountain View is definitely the company to use for damage remediation. We had a water leak that damaged the second floor and first-floor ceiling. Within a few minutes of contacting insurance company, I received a phone call from SERVPRO and had appointment scheduled. SERVPRO stayed in constant communication with me, made sure that everything was coordinated, and completed the remediation part of repair as quickly as my schedule allowed with an excellent quality. Everything was done as described. One happy customer!

Erik and John were a great team. Helped with water damage repair. Very prompt in responding, very professional and thorough! Highly recommend!

Discovered water leak under dishwasher (my insurance don’t cover due to it’s considered seepage), Servpro Erik worked with insurance then me on the demo work and remediation. Edward and the other young guy helped minimize the demo while enough to dry out and remove mold. Edward also connected me with their reconstruction department for estimates and recommend home insurance company. Thanks so much for Erik, Ed and the young guy which I can’t remember your name!
Another note: A few months later, found insulation torn down not removed in crawl space, called Servpro, Ed came out took care of it promptly! A lot of other companies could just ignore you, not Servpro (Ed)! Impressed for how they handles it.

We had water damage from the heavy storm in February 2024. We called Servpro and Edward is the person who helped with this issue. He is very polite, on time, professional and quickly respond to our different requests. He provides solutions and really gave us good advices.

I will definitely refer him to my friends and relatives if needed

Thank you so much for your help

Service was fast, efficient and done well. The team was prompt and honest in what needed to be replaced.

Eddie and ServPro are great. Efficient, professional, and punctual! They handled our problem quickly, and they kept us informed along the way. I would strongly recommend them!!!

Servpro has been phenomenal in relieving my (and my family’s) stress from a horrible water loss. From day 1, Eddy has been so empathetic about our situation and walked us through every step. Very reliable communication wise and professional in every aspect. I highly recommend this place if you are experiencing water loss!

We had a sewer back up and flood our master bath and bedroom. Our insurance put us in touch with ServPro, and they have been very professional. They remediated the flooding right away by installing dryers and dehumidifiers, then they removed the soiled carpet, tiles, drywall and related. Each time they have been very courteous and professional, and have taken wonderful care of our uninsured home. Highly recommend!!!!

We had a major emergency at our office and Servpro came in and resolved the situation in a very timely manner. Eric and Eddie were both great to work with and will happily use Servpro again.

Came home from vacation to discover a leak under my bathroom sink resulted in water in the bathroom, bedroom and closet. SERVPRO was able to come out the same day they were called and set up drying equipment. Erik talked me through the dry out process and answered all my questions. SERVPRO made every step of the dry out and demo process as painless as possible. Their team is fast, professional and responsive. I recommend them 100%!

Eric and John were on time, communicative and really helpful. We needed their help to dry our powder room and garage after a running sink flooded our powder room. They were reasonably priced

Erik and team helped us with a sump pump overflow issue in our basement. They provided a quick response and professional service. They were great to work with and I'd certainly recommend!

SERVPRO was amazing. They were professional, on time and were thorough removing some asbestos from the crawlspace for my client. Highly recommend their services.

I had a leak of plumbing in the crawl space that had been going on for sometime without knowing it. After fixing it, I was advised by the plumber to clean up the damages of some of the woods and beam in the space.

I called up SERVPRO plus some other service providers, and SERVPRO was very responsive and professional. Kristy is the office person and provided me contact with her boss Erik. He quickly diagnosed the problem, and provided a recommendation and estimate.

The workers team is also very good. On the day of service, two workers stayed for three hours in the crawl space to do a complete cleaning, restoration and encapsulation of all the wood and beam. They also sent me the photos for the "before" and "after" pictures of those affected areas.

I am very happy with their service. I highly recommend other clients with similar situations to engage them for their services.

Last Saturday, due to an accident, several gallons of water gushed into my apartment from the my upstairs neighbor’s apartment causing my kitchen ceiling to get very wet. I called Servpro in Mountain View. Ronnie answered the phone. He was very professional and sent Edward, their inspector over within an hour. Edward assessed the situation, and educated my neighbor and I about what needed to be done to dry up the affected areas to prevent more damages. He was very patient and educated us about the urgency of getting the affected areas dried up asap without putting any pressure on us. Once we agreed for him to get started, he immediately brought several equipments from his van into my unit and upstairs unit and got the process started. Within 4 days my ceilings was dryed up and damaged areas were repaired. I am very pleased with Servpro, specially Edward’s competence and professional customer service. He stayed on top of things and resolved the issue very smoothly. I highly recommend Servpro Mountain View. They know what they’re doing and are honest.

We had a water flooding emergency in our master bathroom and bedroom after the city had turned the water off and back on for work in our neighborhood. Servpro provided a very timely and professional response. The demo of damaged floors (both tile and hardwood) happened quickly. Many thanks to Eric, our contact throughout the process. You and your team provided exceptional service which was so reassuring to us during this stressful time.

We contacted Erik at SERVPRO to assist us with cleaning out a hoarder house. His team did such a great job not only cleaning out the property and mitigating the smell, they also communicated with us throughout the entire process. I have no problem recommending them for any cleanup work needed. Professional all the way!

ServPro arrived on time and finished the job in just a couple of hours. A small bedroom had a minor roof leak and there was some resulting mold on the ceiling and drywall. Demolition, removal and sanitization work went much faster than expected. I appreciated the responsiveness and efficiency.

Paul, Erik, Edward and team were were extremely responsive. I called in the morning and they were out to assess the damage within a couple hours. They worked hard to keep costs down and were so easy to work with. Thank you!!!

I am impressed with the professionalism and quality of work provided by SERVPRO for a recent water leakage issue. They responded quickly, even during the weekend and outside of regular business hours, and were able to start the repair work immediately.
Their team provided an honest evaluation and completed the water mitigation to industry standards. They assured us that a mold inspection was unnecessary because they set up the equipment on the first day, opened affected drywall, and dried the materials promptly.
SERVPRO's commitment to their work and their ability to handle the situation efficiently instilled great trust in their services. I highly recommend SERVPRO for their exceptional professionalism and dedication.

Edward was the manager for overseeing our project. He is simply amazing. He was very professional, stayed the entire time till the job was done and insured the problem addressed. He provided excellent customer service and explained all the options very clearly. I would hire Servpro and Edward again in a heartbeat.