Steve's Plumbing Heating & Air Conditioning

Chris from Steve’s Five Star Service did an outstanding job servicing my unit. He was thorough, honest, polite, and extremely professional from start to finish. It’s rare to find someone who takes such pride in their work, and he made the whole process easy and stress-free. I’m very impressed with the quality of service and will definitely continue using this company for years to come. Highly recommend!

Yesterday, February 21, 2026 mi amorcita and I were absolutely giddy with excitement anticipating the installation of our brand new Carrier "Comfort System" rooftop HVAC. Our old Carrier rooftop HVAC system was over 20+ years old and was giving us both air-conditioning and heating issues. Here in Rancho Cucamonga we can get very hot days in Summer😮‍💨 and very cold days in Winter🥶. Now mind you, HVAC Systems are a very significant expenditure, so I wanted to do as much research as possible to obtain the right choice in HVAC System and the company doing the installation. We were impressed with STEVE'S 5 STAR SERVICE for their Google reviews and being a local family owned company. We only really considered one other company and HVAC System, but settled on STEVE'S 5 STAR SERVICE mainly because we really liked the sales and service technician Angel Perez. Installation was quick and efficient and we really liked the installation crew of Jon, Jose, and Jessie. We were given a quick tutorial of how to use the thermostat. My amorcita, Emma and I believe in "the simpler, the better" when it comes to using devices and/or technology. Scroll up on the thermostat for heat, scroll down on the thermostat to cool....simple, right?? Well....no sooner had the installation crew left I tried to heat our home from the 61° (brrrrrr... cold) ambient to a more comfortable 72° is where the "wheels fell off the wagon" Our brand new, expensive Carrier HVAC System was not working!!😱. Worse, the system would not shut off when I tried to shut it off at the thermostat. 61° air was blowing nonstop! I neglected to get any of the installation crew's phone numbers, so I called Angel Perez who advised me to turn off yhe HVAC System at our home's circuit breaker panel. Both Jon from the installation crew and Angel Perez attempted to correct the problem. Was it a wiring issue?? It was decided that a "computer chip" was defective and needed to be replaced. Unfortunately, a Carrier HVAC technician would be needed to "program" the new computer board. The Carrier HVAC technician wouldn't be available until Monday, February 23, 2026, so I spent a freezing cold Sunday night and morning in my home. Fortunately. mi amorcita, Emma was visiting our son, or else there would be hell to pay....I am a bit more forgiving! Angel Perez did offer us a free additional year of maintenance on our HVAC System once it is operational, which is nice.....I guess?🤔 I cannot in good faith and consciousness provide a 5⭐️ experience and review for STEVE'S 5 STAR SERVICE for our personal experience. I would give a 5⭐️ review to the installation crew of Jon, Jose, and Jessie for their prompt, friendly work ethic. Also, 5⭐️ to Angel Perez for doing everything in his power to make the situation right. We understand that we live in an imperfect World, and sometimes these things happen. I believe when you make a substantial investment in such an important part of your home's infrastructure, the product and company need to be especially vigilant in ensuring performance. STEVE'S 5 STAR SERVICE didn't quite measure-up to their 5 STAR namesake in our experience, so we'll see how our brand new Carrier HVAC System performs once all the issues are worked out. Until then.......☮️&🧡
Jon&Emma

Steven was great. He came to our house within an hour and helped us out. He is very professional. We highly recommend his services.