AG Heating & Air Conditioning

The technician, Jose Aguilar, conducted a professional final inspection of my air conditioning unit. He assisted with setting up my Red Link, which I had trouble with due to password complications. During this process, he reviewed the panel without me asking, demonstrating expertise and patience. His kindness was appreciated. The service team's support was also commendable. Overall, a pleasant experience with Jose as the primary point of contact.

I bought a Lennox Package Unit System from AG (now AZ) Heating and Air Conditioning in 2015 for around $10,000. The unit came with a 10-year warranty on the compressor and parts. Unfortunately, it broke down in August 2022.

When they sent someone to fix it, I was told that the condenser coil had a leak and needed replacement. They advised me to turn off the AC until it was fixed. To my surprise, they charged half of the almost full cost ($5,500) because the parts were under warranty! However, we're still waiting for the parts as of October 2022, and it'll take them three months to get them.

Given the heat waves we had in the past three months, living without AC was unbearable. I expect more from a professional contractor, especially when dealing with a unit that's still under warranty. They should have replaced the unit instead of just fixing it. The company seems to make empty promises during sales.

If you're considering buying from this company, be sure to consult with your lawyer beforehand.

Toney Burton showed up right on schedule, was extremely pleasant to deal with, and demonstrated excellent manners and expertise in servicing our furnace. We're thoroughly pleased with his work and would wholeheartedly endorse him for any heating or cooling requirements.