Active Appliances Inc. Appliance Repair

By far the worst company I’ve ever experience service for. I would not have hired these guys myself, but my home warranty picks the company for me. This company lives up to their reviews! They hang up on you constantly (even after being on hold for 45 minutes to get ahold of someone) and they just love saying “sorry the line was disconnected”. The customer service techs are not the only ones that do this, the managers are worse! ESPECIALLY YOU ROD! I told you I’d name you and you are by far the most unprofessional manager I’ve ever encountered. If you get the guy Rod, expect to be lied to and hung up on almost every time you call! And whoever his supervisor is, is worse! She wouldn’t even give me her name and hung up on me!

Unprofessional, unsatisfactory work, did not fix my appliance after a video call, and 2 in house visits! Did not call me when the parts arrived. Lied to me and said they had no ETA on the parts. Lied to me about the schedule and said they couldn’t get me in for 3 weeks to repair my oven. Came to replace the part and ensured me it would resolve the issue. My oven still does not function properly. I will never use this company again.

I'll be honest - I was terrified when my Home Warranty company assigned this business for our LG Refrigerator repair because of what I've read. My experience was far above my lowered expectations. They arrived within two days and on time to diagnose the problem. Ordered the necessary part fairly quickly, texted when it had arrived to schedule, and then showed up on time for the installation. The only issue I had was the timing of everything - part took 5-7 days to arrive, and once it arrived it was another 9 days for installation, so we were without a fridge for quite a bit of time, but we made do with our old fridge in the garage. The original diagnosis tech was a little brash but was very quick and efficient - the install tech was informative and seemed very thorough. Bottom line - our LG fridge, which apparent are problems galore, is now cooling again, and this company did what I expected.

I wish I could give 0 stars. It has now been 6 weeks without a working refrigerator as this company was assigned to us by my home warranty company. Today, would have been the 3rd time a tech shows up to our house, and they do not show up. I sat on hold about 45 minutes to be told that the appointment was “cancelled” by my home warranty company... so I called the warranty company and lo and behold, the appointment is still active!

I have been hung up on numerous times by the girl who answers their phones, I have been cancelled on twice, and have lost $100’s in wasted groceries.

If my warranty company didn’t refuse to change our contractor I would never have to deal with this horrible excuse for a company ever again. At least the tech who come’s out is a nice guy.