State Mechanical and Electrical

I paid for a generator to be installed 8 months ago in full. It still hasn't been installed. I've had very little communication from Ben Buffery the owner including a 4 months period where he didn't answer the phone or return any messages. Stay away from this company.

Ben is not trustworthy. He is not a man of his word, he does not show up, nor does he respond to calls or emails. Working with him is an exercise in frustration. We had to seek another option at significant expense to get our generator to function properly which he promised reimbursement. As soon as we sent him the bill, he went MIA - it has been many weeks with zero response.

We wanted to install a generator for our home and called the recommended companies in our area. Other companies gave us an over the phone bid that was not only more expensive but that they couldn’t give us an accurate bid until they did an on-site evaluation. We actually scheduled an on-site inspection with one of them for three weeks in advance. Ben from State called immediately and set up an appointment for the next morning, came over and gave us a figure. He said they could start it in a week. He called later in the day that he had a cancellation and could start the next day. I signed the contract and the work started immediately. I actually asked if we could use a larger generator which would have meant more expensive and he said this size was adequate. The preliminary installation was completed and we only had to wait until the courier delivered the generator. His employee who did the work was extremely conscientious and friendly. The complete installation was done before any other company could even do a walkthrough and actually at a savings. Nothing but major Kudos for Ben and his staff!!!!