AAA Paradise Plumbing & Rooter, Inc.

I would like to thank the techs who came to our home (On Juniper ST) from beginning to end the Customer service was amazing! I personally work in customer service and i tend to pay attention to how customer service is given. We had called another company (that we used for years) to also come out and give us an estimate but never gave us a time frame (just between 8- 5 pm) and had us wait half the day to give us an excuse they aren't coming after we placed a call to find out what time their ETA. However, with AAA Paradise Plumbing I will say from the time of the first inspection of the appointment Albert was on time and was here at the scheduled time that was given. Albert walked thru the home with me and explained everything i needed to know. Albert was very Professional and informative about what would possible need to be done and was on the phone right away with his Supervisor Jeremy. When Albert mentioned that his Supervisor was on his way to also take a look at our piping the same day, i was very pleased but even more so because Jeremy was there at my home in 20 min time. Again, they took the time to explain step by step what may be needed to be done at my home to myself and my mother (who is the own of the home). When we decided to schedule to have the service done we did not have to wait weeks to get it scheduled we were scheduled in with in days which was a plus! On the day of service Albert, Jeremy Henry and Luis showed up to our home (On time) did another walk thru of what needed to be done and again explained to my mom what the techs will be doing in a 2-3 day process. Henry and Luis were very professional and considerate of us in the home especially knowing i work at home Henry would let me know there will be a little noise in the back ground. I appreciate that he took consideration to let me know this because i am on zoom meetings or phone calls through out the day with my staff. Henry and Luis were also compassionate with us not having water at a long time frame and advised us when it was shut off and approx. when he may have it off.
I can't thank you all enough for the Exceptional Customer Service given! From the office staff to the techs and the supervisor! Bravo!!! Tiffany, thank you for taking the time to hear me brag about how wonderful the staff is and not rushing me off the phone and explaining where i can go to submit what great service we received.

AAA Paradise Plumbing came right away to our home, Jeff Warnes the Technician was very professional and explained what needed to be done to our home. Jeff & Mark worked hard for over 3 weeks at our home to replace all Drain Pipes underneath our house. They were both friendly and trustworthy. They always cleaned up after a days work. They did a great job! We also would like to thank Michael (Mark's Brother) for the awesome Tile work he did for us. Jeremy Ward Operations Manager was very professional & friendly with us. Thank you AAA Plumbing for sending Stephanie to clean our home after all work with the drain pipes was done & also after Jeff & Mark finished installing toilets, vanity & sinks etc. It was so nice to come home to a clean home. Everyone involved did an awesome job. We will surely recommend this Company to Family & Friends.

Sunday night, 7:00 pm, my sewer backs up into my house. I called everyone, Paradise was the only one who called me back. They came in 15 minutes. They got me flowing for the night but the camera revealed it was time to replace the two lines. I knew this day was coming. Richard was professional and honest and he told me they could have it finished by Wednesday so I could go on vacation Thursday. He upheld his promise. They worked well into long days. I was so impressed by how hard they worked and they relayed back to me how the project was progressing. I was so grateful for their hard work and professionalism. I kept telling them they were my angels. They were able to get the project completed, site cleaned up, cement poured by Wednesday night. I will definitely be calling them for all my plumbing needs in the future. Great group of guys, great company!