Water Damage Restoration reviews in Ventura, California

I'm a repeat customer of this chapter of Servpro. The unfortunate need to have to call a restoration company was somewhat softened knowing the professionalism I can expect with this Servpro operation. From the person that answers the phone to the team on site, everyone is always knowledgeable and polite. Their expertise certainly eased the pain of the overall incident; I highly recommend this company. Thanks, Servpro!

Brandon and Omar were great. They handled the mitigation and remediation as true professionals. I have already referred them out and will continue to.

I can’t say enough about Manny, Carlos, and Gladys. They helped me on the time of need. They are a trust worthy company and would recommend Servpro to any other person that has a water damage.

SERVPRO of Northwest Ventura County is the best. They respond rapidly to your call for help in cleaning up and restoring what ever damage or problem you have as a result of Weather, Fire. Smoke, or Water. They are courteous, friendly and VERY PROFESSIONAL! I highly recommend this company if you are ever in the need of their services.

I want to thank Jason for his accommodations. We not only had water damage but it was also during the time that my husband was recovering from surgery. Jason was thorough and worked around our situation to make sure that everything was done as quickly and as efficiently as possible. Thank you Jason … We would absolutely recommend this company

Jason was very knowledgeable and thorough in the process of detecting our slab leak and finding all the damage. The company was prompt sending him out due to our time restraints. I would recommend Servpro Northwest Ventura and Their tech Jason for all restoration work!

They were prompt, courteous and kept me informed every step of the way, including pictures before and after. I highly recommend their services.
Omar, Manny and Carlos were exceptional.

Carlos and Manny are not only professional, courteous and knowledgeable, They also have compassion and empathy for customers who just might be handling the issues with their home a little harder than others, which them 2 provide a feeling of reassuring support and confidence to know that your home is in good hands.
Thank you Carlos and Manny, you guys are the best around hands down!!

ServPro was excellent and took immediate care of their work on my property. Gladys, Carlos and Manny were very pleasant, attentive and professional.

Max and Carlos were great! They very professional and accommodating. They were happy to answer all my questions and went above and beyond to make sure our mold removal process went smoothly. Very happy with their services!

I had a great experience with Servpro! Big thank you fo the team to get my house all cleaned up inside and out after these fires. Highly recommend this branch to a few of my neighbors that had the same problem with ash and soot, they had a wonderful experience as well. Thank you for making this experience as simple as possible.

Servpro not only gets the job done, they are a joy to work with - coming out right away & seeing us through it all.

On the scene, Colin S. was great at assessing the situation - even though a lot was hidden behind walls - and then making a plan and an estimate that all turned out better than the worst-case scenarios he prepared us for all along the way - and thankfully did not happen.

Colin & Carlos (like Batman & Robin) took care of it all - monitoring and aiding recovery every day. The final cost came in under estimate and we felt very well taken care of through it all.

On the phone, Ellen & others were calming, Michelle was informative, and Casey was super helpful with my questions and responsive even on a Sunday.

*ALMOST* worth going through water damage!
;-)

Carlos, Manny and David did a fantastic work since the start of restoration process and highly recommend their services for these type of work.

Carlos is very professional and deserves a promotion when due. He and his team are very responsive and pay attention to detail.

Thank you ServPro

One of the best referrals for the work that was needed at our home. Bid matched final pricing, clean, friendly team and they handled the project quickly. Thank you Brandon !!

The entire crew from the beginning were absolutely polite, courteous and very respectful. They were all very professional as they tended to our needs and answered our questions. They really aimed their focus on helping us understand the process of our unfortunate ordeal. We will definitely recommend them to our family and friends.

Sincerely,

Robert and Renee Ashley

Do not trust ServPro! The crew chief left for most of the project. When he came back to remove a laundry sink-after his crew said they’d come the next day to remove it- he told me our supply line was leaking. They left us with a bucket overnight and we had to turn our water off. We called a plumber next day for him to simply TIGHTEN THE CAP THE CREW CHIEF PUT ON! There was no leak! Our whole experience with the crew was full of miscommunication and nonchalant attitudes. Never again will we work with this company.

We came home from vacation to find our whole bottom floor flooded. Servpro came out that same night at 11pm. Grateful for their quick and thorough service. Technicians were professional and explained the whole process. Michelle in the office followed up the next morning and had a full report ready to send to my insurance company. I was overwhelmed but having someone walk us through, made the whole process smoother. Definitely would recommend them to all my friends and family.

Not all ServPro franchises are the same. ServPro NorthWest Ventura County is outstanding, which cannot be said for other ServPros in Ventura. They did a perfect job, period. They explained the process, timeline and estimated cost before they started their work, checked on the progress every day and let me know the status and why, cleaned up everything after they finished their work (you could not even tell they were there after they left), were meticulous, dependable, courteous, honest, very nice, and really cared about your home like it was their own home. They exemplified superior customer service and technical services that most companies lack. The team that did the work were Carlos, Gladys, Harley, and Manny (they really do work as a team). They made this stressful situation stress-free. Thank you, ServPro NorthWest Ventura County!

I've worked with Servpro of NW Ventura County three times now, and each time they have provided excellent service. Carlos is a top-notch technician with his professionalism, knowledge, and kindness. In the office, Gladys and Casey are helpful, responsive, and ensure timely service. I highly recommend working with Servpro of NW Ventura County!

This type of business is difficult to review because it only begins with a tragedy such as a burst pipe. I am quite happy with the service but not the incidents that brought them to me. And no matter how satisfied I am, I really don't want to have the occasion to see them again. But if there is such an occasion, I know for sure I will call ServPro Northwest. No doubt about that.
I am very happy with the job Jason and James did on two separate leaks recently in my closet and bathroom. They are consummate professionals and will make sure that the work is done to the highest standards with the right procedure. They arrived promptly as scheduled to do the work and then returned as scheduled each and every day to check and adjust the drying equipment.
What most impressed me was the care they took to make sure any wall opening or baseboard removal or deconstruction was minimal and done very carefully and cleanly with a sealed containment. They took out a whole wall from my bathroom to expose the leaky pipes and mold but did not leave a speck of dust anywhere when they left. What was most remarkable is that they worked around the closet shelf so that I would not have the added expense of replacing it. You know for sure when they are finished and all equipment is removed that the job is done and everything is completely dried as efficiently as possible. And by the way, the office staff is superb. They answer immediately and give you precise details on process and cost on every aspect of the work and email estimated details and invoices upon request and can tell you exactly what the schedule is for each day and make adjustments if necessary. This business really puts the "PRO" in service.

Servpro did awesome job on my house. Very knowledgeable, professional and on time. Carlos and Gladys was very helpful and always there to answer all my questions. I would definitely recommend this team, they made me feel that I can trust them, more power to you guys.