Appliance Repair reviews in Watsonville, California

Muy mal servicio y no contestan las llamadas

Excellent

I was given great advice contrary to my thoughts. Thanks

This guy told us how to fix our problem ourselves, he even called back to see if it worked! That is awesome

Amazing! Was able to troubleshoot by phone when everyone else required a house visit.

Been in the business along time. Very knowledgeable. Honest. Does not over sell. Will use again.

The fellow who called me back (very quickly, I might add), was able to direct me how to fix my problem....so no service tech was necessary this time.

He came all the way to LA to fix my dryer and he's my brother in law. Does awesome work

We had a refrigerator breakdown and I called on a Sunday and had to leave a message. I was disappointed that the business didn't have an emergency service. I just bought a new fridge instead on waiting.

I called to see if someone could repair my refrigerator. When Ken called me and I explained the problem I was having he told me what to try on my own, and it worked! Thank you 😊

Ken told me what appliances are better to own, for repairs and obtaining parts ,great thoughts, iv used him for years.

Ken came out the same day I called and charged me a VERY fair price for his work. I figure he save me several hundred dollars!

After 48 hours and calling 6 repair companies, 2 repair companies never showing for their scheduled appointment, I was so relieved when Lori answered the phone on a Saturday. With 100+ degree weather and a non operational refrigerator and freezer our tenants food was spoiling. Lori answered the phone right away when I called and Ken showed up within 2 hours, identified the issue and fixed it. He even let the tenants know what to look out for if there were additional repairs needed. C&N is our new "go to" for any appliance repairs we need! Thank You Lori and Ken!

Ken is So Good, he didn't even Need to show Up!

Seriously I have used C&N several times over the years. If you want someone to come the house right away, and make your problems disappear without much interaction, and then charge you a premium for every moment of his time, then this is NOT the Guy for you.

If instead you want someone who will actually discuss the problem with you, ask you look at a few things to help isolate the root issue, and even ask you to take some simple actions (which can save you a bundle of $$$), Then this IS the Guy you want to work with.

In the latest incident with my 3 year old dishwasher, he had me do a simple clean out of an overflow fixture. It took me 15 minutes and my machine was working fine once again!

Total Charge was $0.00, Yup Free advice that saved me time and $.

C&N always gets my business.

I have worked with Ken for the past 10 years and he is a genius. He is honest, an expert in repair and fairly priced. He shows up quickly, sometimes the same day if he is nearby. He is always on time!!
For a single mother all this is a godsend! If you have an appliance that needs repair Ken is the man!!

I have worked with Ken Newman for many years. Always very professional and knowledgeable! I appreciate that service requests get scheduled in a timely manner and working with Lori Rolon has been great with all communications! Highly recommend C & N Appliance for appliance repairs.

Trying to reach them and get them to show up was a train-wreck. It might well be the service guy is fine. First it was a request to text a picture of the appliance, which I did, but no response despite days of waiting. Then it was we don't have time to come out for a week or more, then apparently rather than keeping the appointment, they texted me on the Sunday before the appointment requesting confirmation by text I was there and since I didn't respond (no cell service at home) chose to not come out as scheduled. Then were willing to reschedule, but wanted another week or so to come back out.

Ken was willing to troubleshoot over the phone and give guidance when the Whirlpool online support would not even respond. He was able to help me reset a "stuck" electronically-controlled machine within minutes. Most repairmen will just book the visit for the service charge; very few will share their expertise in this way. Good to know the competent, honest, friendly service providers in your community.

Ken is amazing. He came and fixed my oven problem in 15 minutes. I've asked for his help several times over the years and he is the real deal. Ken is kind and so knowledgeable about appliances. Calling him for help is like calling up the old-fashioned fix-it guy from your small friendly town. His prices are fair and he's a good value for the money. Much recommend!

Looking at the reviews of the actual technician, Ken, he may very well be extremely good at what he does. However, I just got what was, in my opinion, the most egregiously rude call back from some woman who obviously did not listen to my message and persisted in not listening to me (or not thinking. Not sure which). I asked about repairing the ignition on an oven. Then she asks if it is the range or the oven. I repeated that it is an oven. Then she asks if it is a gas or electric oven. Hello? Electric ovens don't need ignition! When I pointed this out, she belligerently responded that if I was going to be snooty with her like that, I should call someone else. It sounded to me like she was still shouting like that (had to hold the phone away from my ear) when I hung up the phone on her. Wow, hard to believe that actually happened! This conversation just occurred less than 10 minutes ago.
Not sure what the woman was trying to accomplish with such behavior. I have never posted a 1 star review before on any platform, but I have also never experienced what is, in my opinion, such an abysmal attitude from any business. I strongly feel that consumers need to know about this and be prepared for it.

Thanks to Amaury at Appliance Home Care for his friendly and efficient work on our broken dryer!