All reviews for Winnetka HVAC Proz

Winnetka HVAC Proz truly impressed me with their service. I had previously engaged another firm that was reluctant to find the Freon leak in my system, despite several visits. Disgruntled, I sought assistance from my home warranty, who then recommended Winnetka HVAC Proz. Brent was the technician who attended to my issue. He spent several hours diligently searching for the leak, found it, and promptly fixed it. He replenished my unit with Freon and to my surprise, only billed me half of what I was expecting. Brent even went the extra mile to clean my unit at no additional cost. The previous company had billed me an exorbitant $1100 for the Freon that had leaked, whereas Brent resolved the leak, cleaned my unit, and only charged me $340. I couldn't be more delighted with such a remarkable service.

All in all, I am quite satisfied with the furnace repair service provided, despite a few small glitches. Brent was the one who initially came out for the inspection and was able to clear out my main drain line on the same day, which was a task that needed immediate attention. He resolved my issue promptly. He was notably knowledgeable and took the time to answer all my questions. My only oversight was not removing my tools from the vicinity of the furnace prior to the service. They ended up getting a bit dirty, but that wasn't a major issue. As for the actual furnace duct cleaning, there was a minor mix-up with the scheduling, but it wasn't a significant problem. The technicians, Ryan and Maxwell, who came to do the job, were well-versed and experienced. They addressed all my queries and were respectful of my property. They were also quite courteous! Despite the weight of their vacuum, they managed to carry it over my narrow staircase without having me dismantle anything, which was appreciative. They even handled a small bacteria issue in a few vents by treating it with chemicals, which they didn't vacuum out. The main issue occurred towards the end regarding the payment. I had received an adjusted invoice from Maxwell earlier, which he kindly adjusted to the coupon deal I had forgotten to present on the first day. The invoice had a payment link, and I had completed my payment when the job was halfway done, including a 20% tip. However, when his team contacted him later, I was taken aback when he expressed frustration over the phone about the supposed non-payment, even while I was showing his team the payment confirmation screenshot. I believe they had not yet figured out the payment setup via the email link. So, a heads up to future customers to confirm the payment method before proceeding with the email link, or simply use Zelle! When I asked to speak to Maxwell and showed him the payment confirmation, everything was pleasant again. I just wish he would have allowed me to explain before jumping to conclusions. Hopefully, they sort out their email link payment system to avoid any future issues. Currently, my payment is showing as pending through my bank. Despite this, I'm extremely pleased with the actual furnace repair service provided, enough so to consider myself a potential repeat customer, as long as no other issues come up in the future. I am grateful for their diligent work!

This is the second time we've had to reach out to Winnetka HVAC Proz for an urgent HVAC issue. I first spoke with Howard who assured me he would get back to me promptly. True to his word, he returned my call swiftly and even managed to fit us into their busy schedule! Our first encounter was with Brent who did an excellent job replacing our entire heating system. Today, we had the delight of interacting with Devin. I operate a wildlife rehabilitation center, hence the need for consistent temperature control for our inhabitants. Devin arrived, swiftly repaired our heating system, conducted a thorough check of all our HVAC systems and offered valuable maintenance advice. It's rare to come across such professionalism and integrity these days! I can't praise this team enough! A big THANK YOU! :)

Our AC unit stopped working over the weekend when temperatures were soaring around 100 degrees. We reached out for help on Sunday morning, and by that afternoon, Ryan had us scheduled for a replacement. He even left us some window units to keep us cool in the meantime! 1. The cost for the new system was quite reasonable. 2. The team was friendly and made sure to clean up after their work. 3. The new system is fantastic! I would definitely recommend this service to anyone in need of AC repair. Ryan and his crew were very attentive and worked quickly to get everything back in order.

we have relied on this hvac company in winnetka for several years and have always been happy with their service. our furnace stopped working one winter evening right before closing time. since the temperature was going to get really cold, we needed a fast repair. devin told us they would come by as soon as they finished up at the shop. they showed up at our house 45 minutes later and had the furnace running again within two hours. what a relief! that's the kind of crew they are—very friendly, skilled, and reliable.

Winnetka HVAC Proz is undoubtedly one of the most reliable, transparent, and polite heater repair services I've come across. As long as they're in business, they can count on me as a loyal customer. We've faced several issues with our heating system and Brent was always there to fix it. Once, he even made a special trip during the peak of Winnetka's winter chill to assist us. He had to order some parts and was upfront about the pricing and why it was necessary. The installation was done smoothly and the cost was incredibly reasonable. There were no hidden charges or overpricing. On another occasion, Maxwell came over and the bill was just as affordable. This team is truly admirable. Devin, who handles the calls, is the embodiment of politeness. We have complete faith in this business. Contrarily, our experience with another company was laughable. They arrived two hours late, sent an inexperienced worker who charged over $100 and couldn't even identify the problem. Then, unbelievably, he had the audacity to suggest we purchase a new furnace! It's clear to us that Winnetka HVAC Proz is a far superior choice.

My experience with Winnetka HVAC Proz was top-notch from the manager down to the heater repair crew. They were all extremely knowledgeable, experienced, professional, and also very friendly. When we moved into our brand new house in Winnetka, we encountered an issue with uneven heating in each room. It turns out, the ductwork from the unit wasn't installed properly by the previous contractor, and one return wasn't even connected! Howard from Winnetka HVAC Proz came out, inspected the ductwork, and identified the issues including a faulty duct and some incorrectly sized ductwork. He did a stellar job, especially considering the previous contractor who did the initial, incomplete installation, seems to have a monopoly on most new home builds. I strongly advise new homeowners to get their HVAC and ductwork inspected by true professionals like those at Winnetka HVAC Proz! Highly recommended.

our furnace stopped working and the house got pretty cold. we weren't sure if we should get it fixed or just get a new one, since our old furnace turned out to be way older than we thought. we called winnetka hvac proz and scheduled a visit for the next morning. maxwell showed up right on time and helped us choose a new furnace system, with a/c, upgraded filter, uv air purifier, and humidifier. when we asked how fast they could do the work, he said they could start the next morning at 8:30. just like he promised, the crew arrived exactly at 8:30 and finished everything in about 7 hours. the technicians were really clean and efficient, using drop cloths and shoe covers, and they cleaned up everything when they were done.

I have nothing but positive things to say about this hvac company! My experience was truly exceptional! I sent an email to this HVAC company, seeking an estimate for getting my home's ducts and vents cleaned. To my delight, I received a response from Maxwell within a few hours, saying they could stop by my home that same evening to assess the situation. Devin arrived exactly when he said he would with a very fair quote, and he managed to fit me into their schedule without any unreasonable delay. On the day of the appointment, the team arrived at the agreed-upon time and immediately set to work. They were not only friendly and professional, but they also wore masks, ensuring my family felt safe while we stayed inside the house. When they finished, they left my home spotless. They did an outstanding job cleaning up after themselves. I was even provided with 'before and after' photos of the ducts to see the results, and they were indeed remarkable! I would wholeheartedly recommend this HVAC company and definitely plan to use their services again in the future!

Our home began to heat up one Sunday morning, and we were unsure of who to contact for help. A swift online search and a few suggestions from pals led us to ring up Winnetka HVAC Proz to check if they could dispatch someone the next day. We were pleasantly taken aback when a swift text confirmation came through, arranging a service visit for the very same day. Post a brief inspection of the situation, lasting only around 10 minutes, Ryan suggested a plan and solution that wouldn't take longer than an hour or two and would restore our cool air. We were incredibly thankful for the speedy furnace repair service and solution to our warm air problem. I would strongly endorse Winnetka HVAC Proz to anyone in need of proficient, amiable, and immediate assistance with their furnace issues!

i highly recommend this company for anyone needing furnace repair or installation in winnetka. from the first phone call, their team made everything easy. i got a confirmation text right after calling to set up an estimate, plus another reminder text the morning of the appointment. brent showed up early, which was great, and explained what needed to be done. the installers were friendly and got to work right away, finishing everything quickly and professionally. the furnace and a/c they installed work really well, and brent made sure to test everything before leaving. he answered all my questions, which i appreciated. i didn’t have to worry about any permits or inspections—they handled all of it. all i had to do was pay at the end and enjoy the new system. this is exactly how a furnace repair business should be run.

i am incredibly grateful for the heater repair service i received! my heater stopped working all of a sudden, and the technician was there quickly to help. i was impressed with howard’s fast response, honesty, and professional attitude. he arrived at my place within two hours of my call. i appreciated how much personal attention he gave to my heating issue. howard took the time to explain what was wrong with my heater and even showed me how to do some simple maintenance myself. before calling this company, i tried another repair service, but they told me i needed a whole new heater. howard checked everything and confirmed my heater was still in good shape. thanks to him, i saved a lot of money.

Winnetka HVAC Proz did an excellent job repairing our heater. Brent and his team were friendly, professional, and worked hard all day to get our old heater replaced with a new one. They also installed new return ductwork and PVC piping, along with a few other upgrades. We are really happy with how everything turned out and with the quality of the new equipment. The crew made sure to clean up during the job and after they finished, which we appreciated. They also showed us the condition of our ductwork and explained why it needed cleaning, so we plan to use their duct cleaning service in the spring. It's great to support a local Winnetka business.

We recently had a problem with our home heater and called for help. Brent came out and showed great professionalism and fantastic customer service. He quickly figured out what was wrong, explained everything clearly, and set up a temporary fix for our heater so we still had heat while we waited for the main repair. Our family is very happy with the results. We highly recommend Brent and the team for their dependable and professional heater repair service.

when my air conditioner stopped working during a hot spell, a coworker suggested winnetka hvac proz. their technician, brent, arrived quickly and figured out the problem right away. the repair was done fast and everything has worked perfectly since then. i appreciated that i wasn’t pushed into getting extra services or parts i didn’t need. brent even came back promptly to handle a minor warranty issue, making sure everything was running smoothly. based on my experience, i would definitely recommend winnetka hvac proz to anyone needing ac repair or replacement. they are professional, honest, and reliable.

i had a great experience with this ac repair service from beginning to end! after spending days trying to get another company in winnetka to fix my air conditioner with no luck, i called this team. the office was helpful and scheduled someone right away. brent showed up right on time and quickly found the issue with my ac. he explained everything to me clearly and even showed me a picture so i could see what was wrong. in less than half an hour, my air conditioner was fixed and cooling the house again, which is so important here in california with the hot weather. i’m really impressed with the level of service and professionalism. i will be recommending them to friends and neighbors for sure!

Recommended by our realtor, I reached out when our AC stopped working. Ryan was honest, straightforward, and really knew his stuff. I received a quote the very next day and got scheduled for a replacement. We ended up needing our AC, furnace, zoning, and thermostats replaced – everything! After Ryan and his team wrapped up at 7 PM, he even offered to vacuum the house and sweep the garage. The entire crew was professional, polite, and took great care of our home while moving equipment around. If you're looking for any HVAC services, I would definitely recommend this team.

Here's a revised and improved version of the review, following all your requirements and adapting it for an AC repair company in California: --- I first realized something was wrong when our monthly electric bill shot up way higher than usual, even though our house wasn’t being used much. Since this is our second home, when we’re not there, we always set the thermostats low and turn off the water heater to save energy. Normally, during the times we’re away, our daily electric costs are between $3 and $5. But lately, it was running $10 to $15 per day, which was a big jump. Not knowing any AC repair companies in the area, I tried another local company first, but they couldn’t find anything wrong. The high bills kept coming, so I called another company based on their great reviews. Devin from the team came out quickly to check things out. He found two main problems right away. First, there was a hole in the ductwork near the furnace in the attic, which was making the attic super hot. Second, the sensor that checks the outside air temperature for the furnace had been moved into the attic, when it should have been outside near the AC units. Because of these issues, our system wasn’t switching from electric to gas when it needed to, so our electric meter was running like crazy! After Devin fixed the ductwork and put the sensor back in the right place, our electric bill dropped back to normal right away. For reference, our home is three stories and about 3,300 square feet, in case anyone is comparing. Devin was knowledgeable and professional, and I really appreciated that an experienced technician was sent out to help. I’m extremely satisfied with the service and highly recommend this company for any heating or AC repair needs in the area. I won’t use anyone else!

We bought a house built in 1978 in Winnetka. One of the AC units was from the early 90s and the other from 2010, so we knew we needed to get an AC repair service soon. We were referred to a company by the previous owners, and we're so happy we listened! We've called Ryan three times since moving in, and every time he was able to come over quickly and check everything out. The first time, the AC stopped working, but Ryan fixed it during his first visit and the price was fair. The second time, the heater had problems right before the cold weather hit, and again, Ryan got it running on the spot. The third time, we called him at night because the old heater seemed to be failing again. Even though it was late, Ryan showed up the same night since the temperatures were dropping. He found one of the heating strips was blown, so the heater was only working halfway. We talked about either finding a replacement part for the old unit or swapping out the inside portion while keeping the outside condenser, and after thinking about it overnight, we decided to replace the inside unit. Ryan managed to get the new unit and was back with a helper later that morning! While he was there, he checked the other unit too, since it was also going to be very cold for the next few days. Ryan is always on time, polite, hardworking, and completely trustworthy—he even let himself in once when we weren’t home. We’re so glad we found our AC repair guy in Winnetka! I’ll be recommending him to anyone who needs AC or heater service in the area.

i called for furnace repair in winnetka after getting a really high quote from another company. a friend suggested i get a second opinion, and i'm glad i did. the team gave me a much more reasonable price and explained everything clearly. they also included a warranty on all the furnace repair work, which gave me peace of mind. plus, they offer a helpful financing option if you can’t pay all at once, and an affordable annual maintenance plan that actually extends the warranty on the furnace. brent and his crew replaced my furnace and updated the ductwork in just one day. they were very polite and professional, and made sure to clean up everything when they finished. later, i had a water leak and had to open up part of my basement ceiling. brent came by without charging me to check if the ductwork between the floors needed replacing, just to make sure everything was okay. it turned out the ducts were fine, but i really appreciated the honest advice. everyone i spoke with from the office was super friendly and helpful. the whole team is honest and trustworthy, and i would definitely recommend them for any furnace repair or maintenance you need in winnetka.

Winnetka HVAC Proz is my top choice for HVAC services. I usually rely on them for annual maintenance on my A/C and heating system, but last winter, I had an unexpected issue with my boiler. I noticed a water leak on the basement floor every time I turned on the boiler, so I reached out to them to find out what was wrong. Ryan took a look at my boiler and discovered that the leak was coming from a pipe connected to the baseboard in the basement. I had a few other HVAC contractors come by to compare quotes, but Ryan was the only technician who pinpointed the problem accurately and offered a smart solution: rerouting the pipes through the ceiling in the utility room. I was impressed with his knowledge and decided to go with his proposal. The company took care of all the necessary paperwork and pulled the permit without any hassle. Then, they sent out two fantastic lead technicians, Ryan and Brent. These guys did an outstanding job and finished the entire re-routing project in just one day. The inspection went smoothly, and I was really pleased with how quickly and effectively the water leak issue was resolved. I will definitely keep using their services for all my HVAC needs. I wanted to share my experience because I appreciate finding reliable contractors in their field, and I look forward to continuing my relationship with them.