Simply Floors & Painting, Inc

We recently had carpet installed in both our basement and upstairs, and the entire experience was smooth from start to finish. The team was professional, efficient, and incredibly easy to work with. They completed the job quickly without compromising on quality, and the results look fantastic — we couldn't be happier with how everything turned out.

A special shoutout goes to Kristin Mayo, who was our main point of contact throughout the project. Kristin was outstanding — responsive, knowledgeable, and always on top of every detail. She made the entire process stress-free and kept everything running seamlessly. Her clear communication and friendly approach really set the tone for a great experience.

We highly recommend this company to anyone looking for quality carpet installation and top-notch customer service. Thanks again to Kristin and the whole team!

Krista was great! She came for an in home consultation and 2 weeks later our carpet was installed. Amazing price and the staff was awesome—removed all old carpet and left everything spotless—I highly recommended this company. We will definitely be using them again.

I went with Simply Floors for replacing carpeted stairs/hallway with hardwood based upon their strong reviews. Unfortunately my experience was not as good as others.

The Good:
New floors match existing hardwood very well. Kristin did a good job here.
The end product, albeit after many months and 3 install visits, looks nice.

The Bad:
Appointment Scheduling
- The initial install was rescheduled 3x. We have dogs & I knew the install would be loud, so we coordinated with our work accordingly as we knew we wouldn't be able to take phone calls on those days. Cancelling and rescheduling these multiple times was unprofessional. I understand the supply chain issues in these times, but IMO, Simply Floors should only confirm installs once they actually have all of the product in hand.

Installers - Communication & Cleanup
- All 3 times the installers came to the house, they never gave a call with a heads up of their planned arrival time, despite the office telling me every time that I would get a heads up call.
- The installers left a mess in our living room, see pictures. Same in our garage, where they decided to cut the wood even though we requested they be cut out front to reduce dust.

Stair Noses Mismatch
- When the install day finally came, they brought the wrong finish/color stair noses. How this is not checked before scheduling and install, or at least before leaving the warehouse and getting to the job site is lost on me. Visually seeing that these didn’t match, the installers still proceeded to install the noses without consulting us, and then told us to call the office and deal with it (it was Friday afternoon, they left as fast as possible and clearly did not care). Pictures attached.
- Weeks later, I was told the "correct" stair noses arrived. This is the 2nd install appointment. The installers arrived with 1 box of matching wood and 1 non-matching box containing a hand-scraped finish. They installed what they could from the 1 correct box and so now we needed a 3rd appointment weeks later to finish the rest.
- On the 3rd visit the installers came to the house around 9am only to inform me he does not have the material and he'd be right back. Then why show up at all? He showed up hours later at 3pm and finished the job. No updates in between. I had to call their office to see if this guy was ever coming back.

Final thoughts:
- While I understand current supply chain issues, the entire experience could have been handled better by the office and the various installers. Rather than having multiple install appointments to remedy the situation, they could have been more proactive about ensuring all of the installation materials were on hand in the first place (and all of the same wood!) & the installers could have communicated better and cleaned up after themselves. This unnecessarily wasted a lot of work days for us. I did receive a roughly 6% discount in the end, but that did not make up for the subpar experience.