Apache Electric & Maintenance, Inc.

Absolutely love Felix!! So professional. I only trust Felix with all our Electric needs. Just be cautious that it takes a bit for the office to call about scheduling or appointment information. They do outstanding work and I recommend their electricians.

CONSUMER BEWARE!! I was in search of a professional electrician to work on a project at my personal residence, as well as someone I could refer to my real estate clients when needed. Fred came highly recommended by the Colorado Springs community on Facebook. I immediately contacted him and he promptly returned my call.

Fred showed up on time and was very professional, knowledgeable and friendly. We spoke about some potential problems with our newer home and a potential project for the basement. Without any mention of cost, Fred stated he would have his guys come by to switch out a breaker on our panel to see if that would fix one of our "hiccups", and that he would get us an estimate for the basement project.

The breaker was never deemed inoperable, but this was more of a temporary fix to see if we noticed any difference. We were acceptable to trying it (again, no estimate of cost....we honestly thought he was doing us a favor).

Days later a couple of young men came by, switched out the breaker and left. They asked for no signatures, nor did they leave any forms or invoices for work completed.
We waited to receive the estimate for the basement project, but never heard back. We had other electricians come by to give us bids and, honestly forgot all about Apache....that is until someone from their office called to ask for payment a couple of months later.

I explained that we never received any estimates, invoices, nor ever signed for anything. She was very accusatory and insisted that an invoice was emailed. I asked that she mail it to our address.

At least one month later, I still had not received any correspondence from Apache, but did receive another accusatory phone call. I admit, I lost my cool with her, because, not only did we NOT receive an estimate, an invoice or receipt for "work completed", but I found out from the other electricians that the breaker that was replaced, should have NEVER been replaced with the type of breaker they put in, PLUS, they took the original breaker. The original breaker was a new, more expensive one than the one they replaced it with. I am SEVERLY disappointed in the lack of communication, lack of customer service and the manner in which I was accused of non-payment when I had NO CLUE I was being charged for anything at all. I feel completely ripped off and now fear having to deal with harassing phone calls from their office.

**RESOLVED**

I had a wonderful experience with Apache. They located and identify where the problem was coming from, straight away. Everyone was super professional! They listened, problem solved, and fixed the issues with my home. I have already recommended Apache to friend!
Stellar company!!