Austin & Sons Plumbing

the team really knows their plumbing work and were professional from start to finish. jeffery and the crew were quick to respond, paid attention to every detail, and clearly have a lot of experience. we had water showing up in our colorado springs basement because of a broken drain pipe underground. they found the problem fast and handled the whole replacement. the job was pretty big—they even took out and put back some landscape pavers and did some grading, which isn't always part of normal plumbing. they also figured out we had a cracked toilet drain pipe that was leaking just enough to mess up our plaster ceiling. they took care of removing and replacing the tile floor and subfloor with hardly any mess at all. i don't usually leave reviews, but i'm happy to recommend these plumbers.

We recently had an issue with our water heater and needed to get it replaced. After calling around to different plumbing companies, I was not happy with their prices—they seemed too high. When I contacted Austin & Sons Plumbing, Jeffery helped me out by giving a fair quote over the phone after I sent him some photos. His price was much better than others, and he even suggested ways I could save money, like picking up the new water heater myself. Jeffery took care of pulling the necessary permit and made sure everything passed inspection. He showed up right on time, and the final cost was exactly what he quoted—no surprise fees or extra work. I really appreciated having a reliable, licensed plumber handle the job. I definitely recommend this company if you need a plumber, especially for water heater problems.

if you need a plumber, don't waste time looking around—just call these folks. they've come to our rescue twice now when we had a drain backup and couldn't use our toilets or showers, which is never fun. their customer service is really great. everyone we've talked to is super friendly, takes the time to hear our concerns, and explains what’s going on with our plumbing and how we can avoid the same problem in the future. they’re honest too—once, they even suggested we wait until regular business hours to avoid emergency service charges, which helped us save money. they always show up on time, right in the middle of the estimated window. plus, they get the job done fast! craig climbed up to the roof, cleared the blockage, replaced our wax ring, and re-caulked the toilet all in less than an hour. after having some pretty rough experiences with other plumbers, we’ll be sticking with this company from now on. our bill was less than half of what other places quoted us. highly recommend!