Brand Source Appliance Repair - Southeast Denver

Just got off the phone with some branch of this service company. After spending almost a half hour I got Kelsey who is willing for me to cancel my contract with them because after a lousy service technician came out to fix my refrigerator problems weeks ago I am asked to take off time from work AGAIN to wait for a repair. Customer satisfaction means NOTHING to this company. They can't offer service on the weekends and expect you to take off your time from work to acomodate their inferior business practices. I will never buy from Appliance Factory or call this service company again! You have to give them ONE star to post your opinion but they don't deserve it!!

Horrible customer service. Would give no stars if could. Utter disappointment. Repair specialist came and made a diagnosis on dryer said he would be back in 3 days to replace it. Never heard from then I then called to find out what was happening and they said a party was back ordered and would be in on Nov 13 . Called today because i have been without a dryer since original diagnosis on OCT 17, to find out what the problem was. No one has ever contacted me via phone email or text. I wanted to cancel my order and they are charging me the service call even though its been almost 3 months for the repairs and I still am without a dryer and now I have to start over. So very disappointed that nobody contacted me EVER!!! and now they make it my fault accepting no responsibility for not communicating or ever letting me know if I would have known that it was this back ordered I would have done something different. Oh and now I have to wait 2 weeks to get my money but they have had mine for over 2 months.

Such great and friendly service from James Ferguson!! A fridge is a big purchase, but to have a knowledgeable repair team willing tackle any issues, is peace of mind. Always arrives during the appointment time given. And with a smile! Thank you for a fantastic experience