Burrito Making Cleaning Ladies

Very professional, my house looked amazing!

Highly recommend - Eva and her team did a great job as I was moving out of my old apartment.

My background: I live in a newly built house brand new in 2018, 1 bedroom, 1.5 bath house, with 900 sqft of living space. Nobody lived in this house before I did, so it wasn't dirty to begin with but I just needed regular upkeep. So in comes Eva's (Burrito Making Cleaning Ladies) services...

Cleaning Quality: Progressively worse. I used this cleaning service for a total of 3 cleanings before I separated ways with Eva. I had bi-weekly service with Eva and the initial first cleaning was good, nothing exceptional but it was as I expected. Kitchen counters were cleaned, floors were vacuumed, front door and entryway was tidied, bathroom sinks were wiped down, and toilets were sparkling. But whatever the cleaners moved to clean (ie: bathmats, towels, decor, etc.) they did not put back in its original spot. So after their initial cleaning, I spent 10 minutes putting everything back where they belonged. The second cleaning I had, was a little less impressive, but still acceptable. My kitchen counters are white and are typically pretty "clean" when you take a quick glance, but after the second cleaning I noticed that water rings were still on the kitchen counter - so it made me wonder if the counters were wiped down? Things were again, out of place, so I spent time putting that back. By the third, and final round - I wrote to Eva and expressed my utmost disappointment in their service. On the last visit - I have a Nest doorbell which showed me that the cleaning team only stayed for 1 hour when I paid for 1.5 hours of cleaning. That would have been fine if they actually got everything done in the 1 hour time. I come home and the kitchen counters still had water ring stains and oil drips from when I cooked the week before. The bathroom floors still had my hairs on it. The bathroom counters still had toothpaste splotches and water marks. The bathroom mirrors had toothpaste marks and small finger prints on the edges (as if someone wiped it really quickly but didn't detail the edges). My front door entrance still had dust and leaves that blew in from outside. What was the silver lining though? I didn't spend as much time putting things back in place after they left - My guess is because it wasn't moved to be cleaned under to begin with.

Eva's Communication: Miscommunications are common. Eva seems really kind. However, initially we discussed that my house is brand new and doesn't need a deep cleaning and Eva agreed and said I would only need 1 hour of cleaning. So I left her 1 hour of compensation - and I get a call from her partner afterwards that apparently 1.5hrs is the minimum time and that my payment was insufficient. Eva later agreed it was her mistake miscommunicating so they waived the 0.5hr difference. I texted Eva once to let her know that I needed to postpone my cleaning as I'll be out of town. I get a notification from my Nest doorbell that Eva's cleaning team is at my front door while I was out of town. I had to text Eva again and showed her a screenshot of when we discussed postponing. Though there were no issues from postponing the service, I feel that this entire situation could have been avoided. Finally, Eva texted me on several occasions accidentally which were texts meant for other people (ie: her cleaning team, her family members, etc.). It may just be my opinion, but that seems like something that should be done more carefully.

Pricing: The price seems reasonable compared to other cleaning/maid services in Denver area.