LawnStarter Lawn Care Service

I signed up for lawn mowing service, got an appointment and thought I was good to go. The appointment time came and went an no one showed up. Two days after I was supposed to have my lawn mowed I received a form email from them saying they didn't have enough crews to get to me... sorry. If they couldn't get to me, they shouldn't have given me an appointment, or at the very least let me know the day of or day before that they weren't going to make it. No showing a scheduled appointment is bad business. Besides the only companies with labor shortages are the companies not willing to pay their workers decent wages. I certainly will not be continuing my (non) services with Lawn (non) Starter.

I scheduled service with LawnStarter, and at no point during or after that process is it possible to ask questions, speak with a human, or engage in any kind of dialogue. I put in a request for service online, was forced to download an app to see any updates, and saw that my service was scheduled for that Saturday. I had no ability to influence the scheduling at all, I just had to accept the date that appeared. I received an email saying that they might be a day early, but who knows? Apparently lawn service is ineffable, and could occur at any time without warning. Friday came and went, and so did Saturday, and no lawn service. I checked the app, and it now said that they would be arriving Sunday or Monday. Spoiler alert: They did not. Today, Tuesday, I received an email saying that they could not service my area, and would not be providing lawn service, which presumably they could have told me last week when they were unable to schedule. I have still never been spoken to by any employee of the company, the service is simply cancelled in the app, and it is impossible to delete either my account or my payment method. The whole thing feels very much like a scam.

They literally left piles of grass all over my neighbors property and against my fence. I showed up and was shocked at how sloppy the job was. Absolutely horrible job for the price.