Steam Pro Inc

Excellent job cleaning my dryer vent! They took the time to explain everything, and ensured that the vent was 100% clear from the outside and inside.

Jeremy Olson is a great team member with Steam Pro Inc. He was very personable and provided very high quality customer service. I appreciate the team for coming back and following up on a second clean on the couch odor!

I was recommended this company for air duct cleaning and to ask for the technician, Ben because he cleans up after himself really well. Unfortunately this was not the case and Ben did not clean up after himself at all and left dirt and debris around every duct that was cleaned except the one in the laundry room which was missed and not cleaned at all. Not a huge deal but I did have another tech come out the same day and clean the carpets.

Here is where my problems arose. The technician who never told me his name, was trying to upsell everything and I agreed to do the deep clean which would thoroughly clean the carpet down to the pad without getting the pad wet. The carpeted area of my house that was cleaned is five bedrooms, a stairway, a large long hallway, a huge living area in the basement and I also added a large area rug. Probably about 2,200 square feet of carpet. The tech arrive at noon and after discussing price and treatment options, he began applying the pre-treatment soap around 12:15. I decided that I should get some fans to speed up the drying process and left for Lowe's around 12:30 while the tech was finishing up with the pre-treatment.

I arrived back at my house around 1:30 and was shocked to not see the carpet cleaning van in my driveway anymore. Thought maybe he ran to get some lunch and was coming back, but no, apparently he was done and had left. All of the areas that we discussed were cleaned and damp. However, the results were horrible and all of the carpets have a sticky residue from the cleaning products left on them. After fully drying a day later, they don't look any cleaner and are sticky to walk on with bare feet. I'm not surprised that they are this way with him only spending one hour supposedly deep cleaning around 2,200 square feet of carpet and a rug. I don't see how it would be possible to deep clean and remove the cleaning product in such a short amount of time. The worst part is that he did not take any precautions to not damaging the corners of my walls. Previous carpet cleaners that I have used would place a plastic cover around the corners so that the hose would not rub against the wall and cause damage. He did not use anything to protect my walls and the hose rubbed off paint and texture in spots and damaged floor boards.

After spending almost $1,300 for both services, I wish that I had never used Steam Pro Inc and will definitely not be using them again in the future!

***Update***

Shortly after posting my review of Steam Pro Inc, I was contacted by Steve, the owner of the company. Steve was very nice and apologetic about the service that I received and the technician not using corner guards on my walls. He said that he would make it right and send another technician, Alex, out to take care of the sticky residue left on the carpets. Alex showed up on time the next day and did a great and very thorough job cleaning the carpets and area rug. The carpets looked great afterwards and there was absolutely no sticky residue left on them. It was very refreshing to see an owner care so much about his business and the satisfaction of his customers. Next time that I need my carpets cleaned I will give Steam Pro Inc a call and hopefully they can send Alex up to do another fantastic job!