Sears Heating and Air Conditioning

Sears Home Services is who installed our Central Air System 3-5yrs ago. I purchased our home 2yrs ago. The technicians that have come out have been fine, but I have had to contact customer service 3 times to continue to get techs out for an issue that is still yet to be resolved. Contacting them each time has been a nightmare. Sears call center has yet to find the install info on my unit, but the tech found it right away and confirmed parts warranties with me. The techs explained that the call center people always show an install date of 21yrs ago on new years day. The last tech out told me that if another leak was found in our line, it wouldn’t cost anything for them to come address it. The call center person argued with me constantly that they will charge another diagnostic fee for diagnosing an issue that has yet to be resolved. That means I will have paid 3 diagnostic fees and a total of almost $500 only to be waiting another week in 100° weather for another tech to come out and nothing has been resolved. I also was going to stay in the line after the call so that I could complete the survey that I have been able to each time before and the person on the other line refused to hang up, so that I couldn’t access the survey. Insisting that I have to hang up the phone. I waited and waited and told him that I am waiting for the survey and he refused to hang up until somehow he did without it directing me to the survey. The technicians have not been terrible, despite my issue still not being resolved. I would never use Sears Home Services again with this type of Customer Service.